Vivian Mejia
Phoenix,AZ
Summary
Detail-oriented Operations Professional with over 4 years of experience supporting cross-functional teams, optimizing workflows, and managing high-volume administrative processes. Expertise in CRM management, onboarding, data accuracy, and multi-department coordination drives efficiency and enhances communication across all levels. Proven track record of delivering reliable and organized support in fast-paced environments, consistently recognized for contributions that improve overall operational effectiveness. Committed to fostering collaboration and implementing solutions that streamline processes and elevate team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
TripleTen
07.2025 - 01.2026
- Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
- Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
- Developed and maintained strong client relationships to drive customer satisfaction through regular follow-up calls or emails.
Lead Student Advisor
Fullstack Academy
01.2022 - 07.2025
- Advised prospective students on program selections, effectively converting interest into enrollments while achieving monthly performance objectives.
- Coordinated and executed over 100 daily interactions, including calls, emails, texts, and meetings, to support student qualification and follow-up during enrollment.
- Oversaw onboarding processes and provided mentorship to new hires and peers, maintaining streamlined task delegation to support team productivity.
- Partnered cross-functionally with enrollment, marketing, and product teams to streamline processes and improve the enrollment experience across 19+ university partnerships.
- Facilitated workshops on job readiness and interview techniques for student skill development.
AI Marketing Micro-Intern
HubSpot
04.2025 - 06.2025
- Collaborated on a short-term project analyzing applications of AI in marketing campaigns and customer engagement.
- Conducted research and drafted insights on how AI tools can streamline workflows, enhance personalization, and support sales/marketing teams.
- Delivered final project recommendations to client stakeholders, strengthening skills in research, communication, and presentation.
Licensed Insurance Agent
Teletech Health Communications
07.2021 - 12.2022
- Supported a high-volume portfolio of clients by coordinating complex insurance plan enrollments and ensuring regulatory compliance.
- Documented client interactions and maintained accurate data tracking across multiple systems to improve reporting accuracy and workflow speed.
- Developed strong analytical and communication skills through personalized problem-solving and process documentation.
Retail Sales Associate
AT&T - Prime Communications
06.2018 - 03.2021
- Maintained detailed records of customer accounts, transactions, and promotions to streamline store operations and inventory tracking.
- Collaborated with leadership to optimize daily processes and deliver consistent performance metrics.
- Recognized for exceeding performance targets while maintaining a positive and solutions-oriented customer experience.
Education
Bachelor of Science (B.S.) - Business Administration Candidate
Western Governors University
12.2026
Skills
- Verbal and written communication
- Sales strategy
- Revenue growth
- Performance management
- Pipeline oversight
- Cross-functional Collaboration
- Customer Retention & Upselling
- Research & Analysis
- Relationship & Stakeholder Management
- CRM software proficiency (HubSpot, Salesforce)
Accomplishments
- Challenger Coins from Fullstack Academy
- Consistency Royalty Award from Fullstack Academy
Certification
- HubSpot Marketing Hub Software
- Google Foundations of Project Management
Timeline
Account Executive
TripleTen
07.2025 - 01.2026
AI Marketing Micro-Intern
HubSpot
04.2025 - 06.2025
Lead Student Advisor
Fullstack Academy
01.2022 - 07.2025
Licensed Insurance Agent
Teletech Health Communications
07.2021 - 12.2022
Retail Sales Associate
AT&T - Prime Communications
06.2018 - 03.2021
Bachelor of Science (B.S.) - Business Administration Candidate
Western Governors University