Vivian Morales
Houston,TX
Summary
Results-driven professional with over five years in restaurant management. Expertise in team collaboration, training, and enforcing health regulations to ensure a safe and efficient work environment. Aiming to leverage leadership skills to enhance operational performance.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
Houston, Texas
04.2021 - Current
- Managed daily operations of high-volume fast-food restaurant, enhancing workflow and service delivery.
- Oversaw customer service interactions, leading to improved guest satisfaction and loyalty.
- Trained and supervised team members, ensuring adherence to service quality standards and fostering a productive team environment.
- Enforced health and safety regulations throughout restaurant environment.
Crew Team Member
Mods Pizza
Houston, Texas
01.2025 - Current
- Engaged with customers to deliver exceptional service and promptly address concerns.
- Collaborated with team members to complete orders promptly, contributing to overall service efficiency.
- Prepared pizzas to meet recipe standards and customer specifications, ensuring high-quality output.
- Accurately handled cash register transactions during peak hours.
- Trained new team members on company policies and procedures to enhance onboarding experience.
Education
Associate of Arts -
Houston Community College
Houston, TX04-2021
High School Diploma -
Norhside High School
Houston, TX07-2018
Skills
- Customer service
- Order preparation
- Service efficiency
- Cash handling
- Health compliance
- Inventory management
- Restaurant operations oversight
- Team training
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Positive attitude
- Reliability and punctuality
- Customer engagement
Timeline
Crew Team Member
Mods Pizza
01.2025 - Current
Restaurant Manager
Raising Cane's Restaurants
04.2021 - Current
Associate of Arts -
Houston Community College
High School Diploma -
Norhside High School