Vivian Nguyen
Dallas,TX
Summary
Compassionate caregiver and administrator with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in multitasking, team management, and client relations. Highly coachable, reliable and exceptional in teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Provider
Wilcare
01.2020 - Current
- Coordinated patient appointments, budgets for essentials.
- Communicated effectively with clients, families, and healthcare professionals.
- Maintained accurate records of care.
- Trained in problem-solving for unexpected issues or care plan changes.
Lash/Nail Technician
Self Employed/Suite Rental
08.2018 - Current
- Managed client appointments via online booking system and maintained active media presence/ promotions.
- Administered and tracked client loyalty rewards program
- Enforced salon booking and cancellation policies.
- Cultivated strong customer relationships.
Nail Host/Business Administrator
Castle Nail Spa
01.2024 - 08.2024
- Maintained comprehensive knowledge to effectively address client questions.
- Scheduled appointments for 20+ staff members.
- Managed payroll for employees
- Orchestrated trainees on procedures and policies.
- Coordinated quarterly promotions and monthly employee events.
- Executed service assignments to ensure efficient operation's and fair rotation.
Education
BBA - Business Administration
Texas Woman's University
Denton, TX12.2023
Skills
- Growth Oriented/Coachability
- Humanitarian Worker/Team Collaboration
- Client Relations/Retention
- Record/Organization Upkeep
- Budget/Payroll Management
- Staff/Shift Planning
Certification
- Excel for Accountants By: Michael McDonald (09/29/21)
- Excel: VLOOKUP and XLOOKUP for Beginners By: Jess Stratton (10/28/22)
- Excel: PivotTables for Beginners By: Dave Ludwig (10/28/22)
- Excel: Macros and VBA for Beginners By: Oz Du Soleil (10/28/22)
- Excel: Filtering Data for Beginners By: Dave Ludwig (10/31/22)
- Excel: Conditional Formatting for Beginners By: Dennis Taylor (10/31/22)
- Excel: Power Query for Beginners By: Dave Ludwig (10/31/22)
- Excel Boot Camp (10/31/22)
- Excel: Power Pivot for Beginners By: Joshua Rischin (10/31/22)
- Critical Thinking for Better Judgment and Decision Making By: Becki Saltzman (09/18/23)
- Managing Resources Across Projects By: Cris Croft (10/10/23)
- Strategic Planning: Case Studies By: Mike Figliuolo (10/24/23)
- Leadership Ethics By: Bob McGannon (11/07/23)
Timeline
Nail Host/Business Administrator
Castle Nail Spa
01.2024 - 08.2024
Care Provider
Wilcare
01.2020 - Current
Lash/Nail Technician
Self Employed/Suite Rental
08.2018 - Current
BBA - Business Administration
Texas Woman's University
- Excel for Accountants By: Michael McDonald (09/29/21)
- Excel: VLOOKUP and XLOOKUP for Beginners By: Jess Stratton (10/28/22)
- Excel: PivotTables for Beginners By: Dave Ludwig (10/28/22)
- Excel: Macros and VBA for Beginners By: Oz Du Soleil (10/28/22)
- Excel: Filtering Data for Beginners By: Dave Ludwig (10/31/22)
- Excel: Conditional Formatting for Beginners By: Dennis Taylor (10/31/22)
- Excel: Power Query for Beginners By: Dave Ludwig (10/31/22)
- Excel Boot Camp (10/31/22)
- Excel: Power Pivot for Beginners By: Joshua Rischin (10/31/22)
- Critical Thinking for Better Judgment and Decision Making By: Becki Saltzman (09/18/23)
- Managing Resources Across Projects By: Cris Croft (10/10/23)
- Strategic Planning: Case Studies By: Mike Figliuolo (10/24/23)
- Leadership Ethics By: Bob McGannon (11/07/23)
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