VIVIAN POZO
Miami,FL
Summary
I am a knowledgeable Certified Medical Assistant with exceptional background over 22+ years handling intensive clinical environments.. Experienced in collaborating across disciplines to support patient needs and enhance care. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert in phlebotomy and performing EKGs. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Flexible hard worker ready to learn and contribute to team success.Also , Im RBT since 2006 , recently i recertified and took RBT board . Compassionate Registered Behavior Technician recognized for high productivity and efficient completion of tasks. Skilled in behavior modification, data collection, and development of treatment plans. Excel in communication, empathy, and patience, ensuring effective interaction with clients , teams and families. Committed to improving client outcomes through tailored behavioral interventions and continuous learning. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Remaining calm and composed in challenging situations. Pay attention to both verbal and non verbal clues from clients and is aware of one'"s own feelings and those of others that helps in managing interpersonal dynamics .
Overview
19
19
years of professional experience
Work History
Medical Assistant
Wellmax Medical Center
MIAMI, FL
02.2020 - Current
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Administered COVID vaccines.
- Administered injections, administered medications, ran nurse clinic independently, traveled to multiple clinic sites.
- Performing basic laboratory tests.
- Collecting and preparing laboratory specimens.
- Phlebotomy,
- Taking electrocardiograms
- Wound care and changing dressings
CNA
Riviera Health Resort
Miami, FL
05.2013 - 01.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar,heart rate and document the information on resident charts or computers.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Followed safe lifting techniques and individual resident lifting instructions.
- Planned, prepared and served meals ,provide and monitor adequate fluid intake and snacks according to patients prescribed diets.
RBT
Emily Moises
Miami, FL
02.2006 - 10.2012
- Utilized crisis management techniques when needed to de-escalate difficult situations involving clients.
- Utilized consulting skills for implementation and maintenance of intervention plans.
- Advocated for clients in educational and community settings to ensure accommodation of needs.
- Promoted positive reinforcement techniques when working with clients.
- Developed and implemented departmental support systems to meet strategic objectives.
- Provided emotional support to clients while they navigate through stressful situations.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Provided disabled students with assistive devices and supportive technology.
- Motivated students using feedback and encouragement.
- Coordinated community resources and services as needed by clients.
- Participated in ongoing professional development to stay current with best practices.
- Prepared handouts, study materials and other teaching aids.
- Set up and assisted with audiovisual equipment operation.
- Collaborated with other professionals to coordinate care for clients.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Educated families about the importance of consistent implementation of behavior plans at home.
- Utilized Applied Behavior Analysis (ABA) techniques in therapeutic sessions.
- Analyzed behavioral data to adjust intervention strategies for optimal outcomes.
- Monitored, documented, and reported on client progress.
- Observed and recorded client interactions with peers, staff, and family members.
Education
RBT - RBT
RBT ONLINE
Miami, FL06-2024
Medical Assistant
Solidaridad Sin Fronteras
Miami, FL07.2014
CNA
International Training Careers
Miami, FL08.2003
Associate of Science - RN, NUCLEAR MEDICINE
Calixto Garcia
CUBA02.1987
GED -
Ipuee Jesus Menendez
SANTA CLARA,CUBA 07.1985
Skills
- HIPAA compliance
- Patient skin and nail care
- Venipuncture and phlebotomy
- Patient feeding and bathing assistance
- Proper sterilization techniques
- Certified in Basic Life Support (BLS)
- Bilingual in Spanish and English
- Proficient in behavior modification, data collection and treatment plan execution
- Individualized education plans
- Behavioral assessment
- Sensory integration
- Transition planning
- Motor skills development
- Behavior reduction strategies
- Vocational skills
- Parent collaboration
- Incidental teaching
- Peer interaction
- Reinforcement strategies
Timeline
Medical Assistant
Wellmax Medical Center
02.2020 - Current
CNA
Riviera Health Resort
05.2013 - 01.2020
RBT
Emily Moises
02.2006 - 10.2012
Medical Assistant
Solidaridad Sin Fronteras
CNA
International Training Careers
Associate of Science - RN, NUCLEAR MEDICINE
Calixto Garcia
GED -
Ipuee Jesus Menendez
RBT - RBT
RBT ONLINE
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