Vivian Reyes
Donna
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Receptionist
Heavenly Stallions PHC LLC
Donna
05.2024 - 04.2025
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Cashier Assistant Manager
Wingstop Restaurant
San Juan
01.2018 - 05.2018
- Developed strategies to increase customer satisfaction ratings through improved service standards.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Implemented operational procedures such as opening and closing procedures for the store.
- Verified customer age requirement for alcohol purchases.
Education
High School Diploma -
Donna North High School
Donna, TX06-2018
Some College (No Degree) - Criminal Justice
South Texas College
WeslacoSkills
- Call management
- Customer service
- Filing organization
- Payment processing
- Conflict resolution
- Time management
- Team collaboration
- Attention to detail
- Greeting and seating clients
- Calm demeanor
- Front desk operations
- Positive and professional
Languages
English
Professional
Spanish
Limited
Timeline
Receptionist
Heavenly Stallions PHC LLC
05.2024 - 04.2025
Cashier Assistant Manager
Wingstop Restaurant
01.2018 - 05.2018
High School Diploma -
Donna North High School
Some College (No Degree) - Criminal Justice
South Texas College