Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Spanish
Timeline
Generic

VIVIAN, ROSALES

Davenport,FL

Summary

More than 10 years successful experience in customer service support Skilled at learning new concepts quickly, working well under pressure, and very detailed-oriented Creative thinking and multitasking skills Excellent people-oriented and communication skills. Well trained to analyze different situations and behaviors. Dedicated services representative with versatile background across diverse businesses, in organizations. Skilled in cultivating multitasking and time management abilities.. Detail-oriented Security Officer and Foreman trained equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention.Running operation of screening and other Disney Property.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Officer/Foreman

Walt Disney World Company
Orlando, FL
02.2023 - Current
  • Supervisor of Resorts Screening Area for manorial transportation Knows as the Beams.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Operated communication systems between officers stationed throughout the facility.
  • Developed and implemented policies and procedures for efficient workflow.
  • Ensured all safety and al security regulations were met throughout the shift.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Completed opening and closing duties to facilitate business operations.

Member Service Specialist

PARTNERS FEDERAL CREDIT UNION
Orlando, FL
01.2022 - 01.2023
  • Managed continuous delivery of top quality membership support for members of the Credit Union.
  • Maintained high levels of professionalism as well as product knowledge across all members.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Collected payments for Auto loans Credit Cards Personal Laons Etc and updated accounts to reflect new balances.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls from wide range of members, welcoming callers.
  • Utilized wide range of technical systems and company equipment to optimize operations and workflow.

Call Center Supervisor

US MED
Miami, FL
08.2016 - 01.2022
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Trained and supervised new employees to promote overall team productivity and consistent service.

Education

High School Diploma -

Miami Coral Park Sr. High School
01.2011

Skills

  • Computer literate; proficient in
  • Microsoft Word, Excel, Access, Publisher, and PowerPoint Outlook
  • Management Support and great communication skills
  • Complaints management
  • Client services quality
  • Technologically savvy
  • Office equipment proficiency
  • Route management
  • Quality control
  • Project management abilities
  • Transaction Processing
  • Investigative Skills
  • Interior and Exterior Patrol
  • First Aid and CPR Certified
  • Criminal Records Searches
  • Screening Wands
  • Attentive and Observant
  • Pattern Recognition

References

REFERENCES Furnished Upon Request

Languages

  • Bi-lingual in English and Spanish.

    • Certification

    • Licensed Real Estate - 2022

    Spanish

    • Estoy muy Orgullosa de tener tanto experiencia De Servico al Cliente.

    Timeline

    Security Officer/Foreman

    Walt Disney World Company
    02.2023 - Current

    Member Service Specialist

    PARTNERS FEDERAL CREDIT UNION
    01.2022 - 01.2023

    Call Center Supervisor

    US MED
    08.2016 - 01.2022

    High School Diploma -

    Miami Coral Park Sr. High School

    Similar Profiles

    CREATE PROFILE
    VIVIAN, ROSALES