Vivian Rowland
Rockport,TX
Overview
1
1
Certification
20
20
years of professional experience
Work History
Front Desk Receptionist
Dr. Hopper and Associates
Rockport, TX
09.2022 - 03.2026
- Greeted patients warmly and proactively addressed their needs and concerns.
- Checked in and checked out patients, fostering a smooth and welcoming experience.
- Answered a multi-line phone system promptly, maintaining excellent phone etiquette.
- Directed messages promptly to the appropriate practitioner or department.
- Scheduled return appointments and verified each patient's pharmacy of choice for electronic prescription transmission.
- Updated patient demographic and insurance information; uploaded records to appropriate departments.
- Transcribed and electronically transmitted prescriptions to pharmacies.
- Assisted patients in obtaining medications not covered by insurance through Patient Assistance Programs or by submitting Prior Authorizations to insurance companies.
- Coordinated lab work orders and delivered results promptly, facilitating timely patient care.
- Minimized last-minute schedule changes and filled openings in the appointment schedule as soon as possible.
- Prepared for the following day by confirming patient appointments, organizing hard charts, and reviewing the schedule.
MDS & Care Plan Manager / Nurse Manager
Coastal Palms Rehab and LTC
Portland, TX
08.2015 - 08.2019
- Led Care Plan Team in developing individualized Plans of Care, enhancing patient and family engagement.
- Oversaw staff, operations, and patient care standards as Nurse Manager, ensuring high-quality care delivery.
- Ensured accurate and timely completion of MDS process by coordinating 6 departments and a physician for comprehensive section completion.
- Coordinated staffing assignments to maintain operational efficiency and patient care standards.
- Versed in Commercial, Medicaid, and Medicare insurance nursing documentation for reimbursement.
MDS & Care Plan Nurse / Nurse Manager
West Oaks Senior Care and Rehab
Austin, TX
02.2006 - 08.2015
- Led Care Plan Team in developing individualized Plans of Care for patients and families.
- Coordinated 6 departments and physician to ensure timely and accurate completion of MDS process.
- Managed staff, operations, and patient care standards to uphold quality and compliance.
- Addressed staffing shortages promptly to maintain operational efficiency.
- Versed in Commercial, Medicaid, and Medicare insurance nursing documentation for reimbursement.
Education
Licensed Nurse Certification (LVN) -
Grossmont Vocational School of Nursing
San Diego, CA08-1979
High School Diploma -
Helix High School
La Mesa, CA01-1974
Some College (No Degree) - Health Education
San Diego State University
San Diego, CASkills
- Patient management
- Insurance verification
- Insurance knowledge
- PATIENT & OFFICE OPERATIONS
- Office software proficiency
- TECHNOLOGY & TOOLS
- Conflict resolution
- INTERPERSONAL & ADMINISTRATIVE
- Conflict resolution
Personal Information
- Title: Medical Front Desk Receptionist | Healthcare Professional
- Work Permit: Authorized to work in the United States for any employer.
Certification
- Licensed Vocational Nurse (LVN) Retired 2019
- Formerly licensed in California and Texas
Timeline
Front Desk Receptionist
Dr. Hopper and Associates
09.2022 - 03.2026
MDS & Care Plan Manager / Nurse Manager
Coastal Palms Rehab and LTC
08.2015 - 08.2019
MDS & Care Plan Nurse / Nurse Manager
West Oaks Senior Care and Rehab
02.2006 - 08.2015
Licensed Nurse Certification (LVN) -
Grossmont Vocational School of Nursing
High School Diploma -
Helix High School
Some College (No Degree) - Health Education
San Diego State University