Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Simon

Brooklyn

Summary

Dynamic Account Manager with a proven track record at Beau Dietl & Associates, excelling in client relations and driving revenue growth. Skilled in account verification and customer training, I foster strong relationships that enhance satisfaction and promote business expansion. Committed to delivering exceptional service and achieving results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Account Manager

Beau Dietl & Associates
New York
11.2021 - 04.2025
  • An Account Manager's primary duty is to serve as the primary point of contact for the company, ensuring customer satisfaction and driving business growth by building and maintaining strong relationships.
  • We manage client accounts, address concerns, and identify opportunities for growth.
  • Staffing, providing accurate information.
  • Monitor behavior and take steps to ensure that everyone can work without disruption from others.
  • Followed policies and procedures as set forth by the Guest Services & Public Safety Departments Enforce TABC policies and procedures.
  • Collected lost and found items and turned in according to Guest Services & Security procedures.

Bay Ridge Security
Brooklyn
09.2017 - 02.2021
  • Provide excellent customer service
  • Adhere to all company service and operating standards
  • Remain in compliance with local, state, and federal regulations
  • Respond to emergency situations to provide necessary assistance to employees and customers
  • Protect the company's assets relative to theft, assault, fire, and other safety issues
  • Follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control, and accident investigations
  • Report suspicious activity, criminal behavior, and security breach

Seasonal Package Handler

United Parcel Service
Brooklyn
10.2020 - 01.2021
  • Delivered packages to residential and commercial establishments
  • Demonstrate cognitive abilities
  • Operate powered equipment
  • Use computer and scanner

Security Guard

Mega Security
Brooklyn
10.2016 - 09.2017
  • Patrols a 3-block perimeter, detects required.
  • Answer phones, take messages, and make deliveries for the site.
  • Write the accident report.

Education

Medical Assistant -

TCI
New York, NY
05.2010

Medical Assistant -

Interboro Institute
New York, NY
05.2007

H.S -

William H. Maxwell
Brooklyn, NY
06.1995

Skills

  • Client relations
  • Performance evaluations
  • Customer rapport
  • Revenue growth
  • Customer training
  • Account verification

Timeline

Account Manager

Beau Dietl & Associates
11.2021 - 04.2025

Seasonal Package Handler

United Parcel Service
10.2020 - 01.2021

Bay Ridge Security
09.2017 - 02.2021

Security Guard

Mega Security
10.2016 - 09.2017

Medical Assistant -

TCI

Medical Assistant -

Interboro Institute

H.S -

William H. Maxwell

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