Vivian Surles
Winston-Salem,NC
Summary
Adept in laundry equipment operation and fostering teamwork, I significantly enhanced workflow efficiency at Oak Forest Rehabilitation. My expertise in chemical handling and problem-solving abilities led to a 30% improvement in operational speed, demonstrating a strong commitment to achieving top results and exceeding employer expectations through effective communication and meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Laundry Aide
Oak Forest Rehabilitation
Winston Salem
11.2022 - 08.2024
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
Patient Service Representative
Kernersville Medical Center
Kernersville, NC
08.2020 - 11.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Environmental Services Housekeeper
Forsyth Medical Center
Winston-Salem, NC
05.2017 - 11.2020
- Cleans, mops, and sanitizes resident rooms, toilets, and baths.
- Cleans windows, windowsills, window treatments, walls, and furniture.
- Performs special cleaning of rooms, disinfects walls, floors and furnishings.
- Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas.
- Stocks cleaning and linen carts.
- Empties and cleans waste and trash containers.
- Washes, dries, counts, folds, and stores clean linens and clothes.
- Delivers clean linens and clothes to various departments and floors, and ensures the proper amount of linens are delivered by established times.
- May operate mending, sewing, and marking equipment.
- Follows prescribed protocols for maintaining privacy and confidentiality of protected health information in accordance with HIPAA standards and County Policies.
- Follows prescribed protocols for safety and infection control.
- Acts as Mandatory Reporter as defined in the Code of Iowa.
- Performs related tasks as required.
Patient Access Representative
UT Medical Center
Knoxville, TN
10.2014 - 04.2017
- Enter patient information into databases and maintain accurate records
- Relay information to relevant staff members
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Provide patients with billing and payment information
- Deal with patient questions, concerns, and issues
- Perform general administrative tasks
Housekeeping Aide
Mill Creek Center for Nursing and Rehabilitation
Winston-Salem, NC
11.2012 - 10.2014
- Cleaning: Sweeping, mopping, vacuuming, dusting, and scrubbing floors, carpets, and upholstered furniture
- Sanitizing: Disinfecting surfaces and bathroom fixtures, and sanitizing door handles and common areas
- Organizing: Changing linens, restocking supplies, and organizing items
- Trash removal: Emptying waste baskets and garbage containers
- Cleaning other areas: Washing walls, windows, and ceilings, and cleaning light globes and Venetian blinds
- Assisting with bathrooms: Helping with bathroom cleaning and sanitation, and refilling toilet tissue and towel dispensers
- Reporting issues: Notifying supervisors of any maintenance or repair issues
Education
High School Diploma -
Brittain Academy
High Point, NC05.2013
Skills
- Laundry folding and storage
- Color separation
- Laundry equipment operation
- Sorting and transport
- Laundry room operations
- Chemical Handling
- Inventory Tracking
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Team Leadership
- Effective Communication
- Active Listening
Timeline
Laundry Aide
Oak Forest Rehabilitation
11.2022 - 08.2024
Patient Service Representative
Kernersville Medical Center
08.2020 - 11.2022
Environmental Services Housekeeper
Forsyth Medical Center
05.2017 - 11.2020
Patient Access Representative
UT Medical Center
10.2014 - 04.2017
Housekeeping Aide
Mill Creek Center for Nursing and Rehabilitation
11.2012 - 10.2014
High School Diploma -
Brittain Academy