Vivian Taylor
Atlanta,GA
Summary
Dynamic ATE Support Specialist and Medical Assistant with extensive experience at The Key Homecare and Remote work experience, excelling in patient education and clinical documentation. Proven ability to enhance patient flow and safety through effective scheduling and communication. Skilled in EPIC and HIPAA compliance, fostering a collaborative environment that prioritizes quality care and patient satisfaction.
Overview
3
3
years of professional experience
Work History
ATE Support Specialist
EPIC Healthcare Services
09.2025 - Current
- Provided technical support to healthcare staff, facilitating efficient use of electronic health record systems.
- Assisted in troubleshooting software issues, ensuring minimal disruption to daily operations.
- Coordinated communication between departments, enhancing workflow and information sharing.
- Developed user guides for internal software applications, improving staff training processes.
- Trained non-clinical staff on pre registration and registration procedures via CADENCE.
- Navigated PSR through Patient Check in and Check out processes
- Assisted non clinical staff with referrals and authorizations
- Helped medical staff through NST and US workflow via STORK
- Promoted the use of Smart Tools to accelerate documentation and accurate notation of medical files and records
Medical Assistant (Homebound)
The Key Homecare
01.2023 - 09.2025
- Assisted in patient assessments, ensuring accurate documentation of vital signs and medical histories.
- Coordinated appointments and managed scheduling to optimize patient flow and reduce wait times.
- Educated patients on medication administration, promoting adherence to prescribed treatment plans.
- Supported healthcare providers during examinations, maintaining a sterile environment and preparing necessary instruments.
- Trained new staff on office protocols, fostering a collaborative work environment that prioritized patient care.
- Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
No Degree - Healthcare Managment
Care Academy
United States, Remote05-2024
Associate of Science - Allied Health Services
Chatahoochee Technical College
Atlanta, GA 05-2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EPIC
- Meditech (EMR/EHR)
- Technical Support
- Clinical Documentation Input
- Clinical Workflows
- Analytical Thinking
- MS Excel
- Project Management
- Team Collaboration and Leadership
Timeline
ATE Support Specialist
EPIC Healthcare Services
09.2025 - Current
Medical Assistant (Homebound)
The Key Homecare
01.2023 - 09.2025
No Degree - Healthcare Managment
Care Academy
Associate of Science - Allied Health Services
Chatahoochee Technical College