Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Tran

Norcross,GA

Summary

Customer-focused Sales Associate with over 7 years of lucrative and service-oriented experience selling wide variety of products. A well-developed communicator and well-trained in quickly and effectively resolving complaints and issues with proven success in satisfying sales objectives and securing repeat patronage.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Starbucks
Norcross, GA
09.2022 - Current
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Customer Service Representative

Anchor Plus Pharmacy
Duluth, GA
05.2019 - 09.2022
  • Consulted with customers via telephone and in-person to assist with navigating pharmacy systems and completing requests.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Health Care Aide

Jas Links
Lawrenceville, GA
10.2018 - 05.2021
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided primary resident care and assistance with daily living activities.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.

Cashier and Photo Associate

CVS Pharmacy
Tucker, GA
05.2017 - 11.2017
  • Helped customers find specific products, answered questions and offered product advice.
  • Met high productivity standards in processing payments for customers.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.

Education

Bachelor of Science - Graphic Information Technology

Arizona State University
Online

High School Diploma -

Brookwood High School
Snellville, GA
05.2019

High School Diploma -

Gwinnett School of Mathematics- Science And Technology
Lawrenceville, GA
05.2018

Skills

  • Adaptive team player
  • Problem-solving abilities
  • Store maintenance and Inventory Management
  • Customer and Interpersonal Communication
  • Inbound and outbound calling
  • Conflict mediation
  • Fluent in Vietnamese
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, etc)

Timeline

Barista Trainer

Starbucks
09.2022 - Current

Customer Service Representative

Anchor Plus Pharmacy
05.2019 - 09.2022

Health Care Aide

Jas Links
10.2018 - 05.2021

Cashier and Photo Associate

CVS Pharmacy
05.2017 - 11.2017

Bachelor of Science - Graphic Information Technology

Arizona State University

High School Diploma -

Brookwood High School

High School Diploma -

Gwinnett School of Mathematics- Science And Technology

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Vivian Tran