Vivian Trinh
Suwanee,GA
Summary
Adept at multitasking and maintaining high sanitation standards, I enhanced customer satisfaction and improved academic performance at Mellow Mushroom Pizza Bakers and New Odyssey for Children, respectively. My quick learning ability and strong phone etiquette have consistently contributed to my success in high-volume dining and educational settings, achieving significant service quality improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Teacher
New Odyssey for Children
Buford, GA
04.2024 - 07.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
To-Go Specialist
Mellow Mushroom Pizza Bakers
Suwanee, GA
04.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Host
Mellow Mushroom Pizza Bakers
Suwanee, GA
04.2022 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Education
Associate of Science - Nursing
Lanier Technical College
Oakwood, GA05.2027
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2024
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Flexibility
- Food presentation
- Cleanliness
- Order Accuracy
- Sanitation Standards
- Food handling
- Money Handling
Certification
CPR Certification - 2 year
Fire Safety - 2 years
Timeline
Assistant Teacher
New Odyssey for Children
04.2024 - 07.2024
To-Go Specialist
Mellow Mushroom Pizza Bakers
04.2023 - 04.2024
Host
Mellow Mushroom Pizza Bakers
04.2022 - 04.2024
Associate of Science - Nursing
Lanier Technical College
High School Diploma -
North Gwinnett High School