Vivian Wilson
Winston-Salem,NC
Summary
Detail-oriented Unit Secretary with expertise in electronic health records and exceptional customer service skills. Proven ability to enhance patient experiences through efficient communication and accurate data entry.
Overview
27
27
years of professional experience
Work History
Unit Secretary
Advocate Health Wake Forest Baptist Hospital
Winston-Salem, North Carolina
10.2022 - Current
- Processed patient admissions and discharge paperwork to streamline workflow.
- Supported front desk operations by greeting visitors and answering phone inquiries promptly.
- Answered telephone calls promptly, directing them to appropriate personnel or departments.
- Performed clerical tasks including filing, faxing, photocopying, and data entry in electronic health record systems.
- Managed office supply inventory and ordered materials to maintain efficient operations.
Patient Transporter
Wake Forest Baptist Hospital
Winston-Salem, North Carolina
10.2007 - 2022
- Transported patients between departments and facilities, ensuring safety and compliance with guidelines.
- Assisted clinical staff with patient mobility, enhancing comfort and quality of care.
- Clarified procedures for patients, ensuring understanding and facilitating smoother experiences.
Trans Aide
Winston Salem Transit Authority
Winston-Salem, North Carolina
05.1999 - 12.2004
- Ensured compliance with safety protocols during transit operations.
- Assisted passengers with boarding and disembarking transit vehicles.
- Provided information and support to passengers regarding transit services.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC06-1984
Skills
- EHR management
- Admissions processing
- Data entry
- Clerical support functions
- Inventory control
- Incoming call reception
- Professional telephone etiquette
- Customer service excellence
- Effective communication
- Time management skills
Timeline
Unit Secretary
Advocate Health Wake Forest Baptist Hospital
10.2022 - Current
Patient Transporter
Wake Forest Baptist Hospital
10.2007 - 2022
Trans Aide
Winston Salem Transit Authority
05.1999 - 12.2004
High School Diploma -
North Forsyth High School