Viviana Alvarez
Chicago,IL
Summary
Dynamic retail professional with extensive experience in high-volume sales environments, dedicated to delivering exceptional customer service and fostering strong client relationships. Expertise in product recommendations, visual merchandising, and supporting seamless store operations contributes to a positive shopping experience. Recognized for reliability, leadership qualities, and effective communication skills that ensure team collaboration and customer satisfaction. Bilingual in English and Spanish, enhancing the ability to connect with diverse clientele.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rainbow Clothing Store
Chicago, IL
04.2019 - Current
- Learned, reference, and applied product knowledge information.
- Maintained cleanliness and presentation in the stockroom and production floor.
- Recommended alternative items when the product was out of stock.
- Assisted customers promptly and politely in person.
- Answered customer questions regarding merchandise and pricing.
College Work Study
Saftey/Security Assistant
Chicago, IL
08.2019 - 12.2019
- Monitored campus safety and security protocols, ensuring compliance with established guidelines.
- Assisted in conducting security assessments to identify potential risks and vulnerabilities.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Trained new staff on security policies and emergency response procedures to enhance team effectiveness.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
After School Program Assistant
After School Matters, Inc.
Chicago, IL
02.2018 - 05.2019
- Facilitated engaging after-school activities to promote student development and creativity.
- Assisted in curriculum planning and implementation to enhance program effectiveness.
- Supported students with homework assignments, fostering academic growth and confidence.
- Collaborated with staff to create a safe and inclusive environment for all participants.
- Monitored student behavior, implementing strategies to maintain positive interactions and engagement.
- Worked effectively under pressure in group settings.
- Demonstrated responsibility, patience, and strong communication skills
Customer Service Representative
The Mini Donut Factory
Chicago Ridge, IL
04.2018 - 07.2018
- Assisted customers with food selection, inquiries and order customization requests.
- Learned, reference, and applied product knowledge information.
- Answered customer questions regarding merchandise and pricing.
- Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas.
- Maintained cleanliness and presentation in the stockroom and production floor.
- Recommended alternative items when the product was out of stock.
- Assisted customers promptly and politely in person.
Education
High School - Broadcast and Technology
Curie Metropolitan High School
Chicago, IL06-2019
Skills
- Exceptional communication skills
- Product knowledge
- Customer service
- Quick learner
- Strategic sales knowledge
- Creative problem solver
- Strong client relations
- Native Spanish Speaker
- Data entry
- Active listening
- Critical thinking
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
College Work Study
Saftey/Security Assistant
08.2019 - 12.2019
Customer Service Representative
Rainbow Clothing Store
04.2019 - Current
Customer Service Representative
The Mini Donut Factory
04.2018 - 07.2018
After School Program Assistant
After School Matters, Inc.
02.2018 - 05.2019
High School - Broadcast and Technology
Curie Metropolitan High School