Viviana Aponte
Seattle,WA
Summary
Trustworthy and dedicated Customer Service Cashier with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Home Goods
09.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Cashier
DeKoven Cleaners
08.2013 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Used pressing machines and hand irons on appropriate garments.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Assisted with inventory management duties by conducting regular stock checks and placing orders for supplies when needed.
- Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
- Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.
- Collected soiled linens and clothing and pretreated stains.
- Examined dried clothes to identify stains, tears and issues.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Edmonds College
20000 68th Ave W, Lynnwood, WA 9803604.2023
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- POS System Operation
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Home Goods
09.2019 - 12.2019
Cashier
DeKoven Cleaners
08.2013 - 03.2019
GED -
Edmonds College
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