Viviana Brown
Fort Lauderdale
Summary
Dynamic and dedicated professional with a strong background in customer service at Carrabba's Italia Grill. Proven ability to enhance guest experiences through effective time management and team collaboration. Skilled in POS software and committed to optimizing workflows, ensuring a welcoming environment that drives satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Baresco
Pompano Beach, FL
03.2026 - 06.2026
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers by delivering food and beverages promptly.
- Handled guest inquiries and concerns, providing exceptional customer service.
Server Assistant
Carrabba' Italia Grill
Pompano Beach, FL
04.2025 - 02.2026
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
- Supported inventory management by restocking supplies and notifying staff of low stock levels.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt service.
- Engaged with guests to address inquiries, contributing to a positive dining experience.
Host
Carrabba' Italia Grill
Fort Lauderdale, FL
04.2025 - 02.2026
- Greeted and seated guests, ensuring a welcoming environment.
- Trained new hosts on procedures and best practices for guest engagement.
- Supported shift leads in coordinating service during peak hours to enhance efficiency.
Helper
Pretty In Pink Party Salon
Fort Lauderdale, FL
08.2023 - 10.2024
Sales Associate
Sobol
Fort Lauderdale, FL
11.2023 - 08.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organization, promoting a welcoming environment.
- Collaborated with team members to achieve daily sales goals effectively.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- POS software
- Staff coordination
- Event planning assistance
- Task prioritization
- Workflow optimization
Accomplishments
- President, Best Buddies Club (Freshman–Senior Year)
Led club activities and events focused on inclusion, friendship, and support for students with intellectual and developmental disabilities. Organized meetings, encouraged member participation, and promoted a positive school community. - Member, Key Club (Sophomore–Senior Year)
Participated in community service projects, volunteer initiatives, and school events dedicated to leadership and civic engagement. - Member, MOSS Club (Junior–Senior Year)
Helped promote school safety through community-focused initiatives, including creating emergency identification badges for all teachers to improve preparedness and communication during emergencies.
Certification
Cpr Certification
Timeline
Host
Baresco
03.2026 - 06.2026
Server Assistant
Carrabba' Italia Grill
04.2025 - 02.2026
Host
Carrabba' Italia Grill
04.2025 - 02.2026
Sales Associate
Sobol
11.2023 - 08.2024
Helper
Pretty In Pink Party Salon
08.2023 - 10.2024
High School Diploma -
Fort Lauderdale High School