VIVIANA CARVAJAL
East Elmhurst,USA
Summary
Resourceful and accomplished individual with comprehensive customer service experience in challenging environments. Diverse tier-one customer care skills as well as exceptional clerical expertise. Remarkably effective in providing administrative support activities compliant to department's mission and procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Atlantic Dialysis Management Services LLC
Queens, NY
09.2025 - Current
- Assists with month-end reporting requirements.
- Participate in collaboration sessions such as center/team huddles and staff meetings.
- Attend education and training sessions as appropriate and apply key learnings.
- Setting up and maintaining filing systems and basic databases as applicable.
- Coordinated scheduling for patient appointments to enhance operational efficiency.
Medical Assistant Intern
Astoria healthcare
Queens, NY
06.2025 - 09.2025
- Performed EKG and Phlebotomy tests.
- Maintained accurate records of patient data, test results and relevant information.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected laboratory specimen from patients for laboratory resting purposes.
- Scheduled appointments for patients via phone and in person.
- Assisted healthcare providers with patient intake and medical history documentation.
Patient Service Coordinator
American Endovascular
Queens, NY
04.2021 - 04.2024
- Greeted patients and visitors immediately upon arrival with a friendly demeanor.
- Maintained confidentiality for all information in accordance with HIPPA.
- Verified patient insurance coverage prior to appointment and obtains any referral or prior authorization needed.
- Assumed responsibility for scheduling prospective surgical patients, establishing procedures dates, physical exams, pre-op testing and follow-up appointments.
- Streamlined communication between patients, physicians, and insurance providers to enhance service delivery.
Education
Associate of Occupational Studies - Medical Assistant
The New York School for Medical and Dental Assisting
New York, NY01-2025
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Austin medical assistant training
Forest Hills, NY01-2020
High School Diploma - undefined
Newcomers High School
Long Island City, NY01-2012
Skills
- EKG, CPR, Vital Signs, and Visual Acuity Examination
- Medical Office Administration, Clinical Office Procedures, Medical Terminology, Medical Emergencies
- Clinical laboratory skills including Specimen Collection, Finger puncture, Phlebotomy, Urinalysis and Hematology Testing
- Ability to provide first aid procedures for common injuries
- Medical Manager 100 and MEd iSOFT (EMR)
- HCPCS, ICD-9, and CPT-4 Coding
- MS Office: Word, Excel, and PowerPoint
- Bilingual English/Spanish
Certification
- CMA certificate
- Billing and coding certificate
- Licensed Phlebotomy
- Licensed CPR& First aid certification (ACR)
Timeline
Administrative Assistant
Atlantic Dialysis Management Services LLC
09.2025 - Current
Medical Assistant Intern
Astoria healthcare
06.2025 - 09.2025
Patient Service Coordinator
American Endovascular
04.2021 - 04.2024
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Austin medical assistant training
High School Diploma - undefined
Newcomers High School
Associate of Occupational Studies - Medical Assistant
The New York School for Medical and Dental Assisting