Viviana Contreras
Summary
Reliable Shift Leader with 6 years in the security industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Lyons Security
Santa Ana, CA
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Golf Ball Processing
California Golf Balls
Anaheim, CA
05.2024 - Current
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Consistently met deadlines for completing assigned tasks under time-sensitive conditions in a fast-paced environment.
- Maximized space utilization within the bond warehouse through effective organization of sorted products on shelves or pallets.
- Completed thorough quality checks on incoming shipments before proceeding with the sorting process, reducing returns due to damaged goods.
Shift Supervisor
Securitas Security Services USA
Anaheim, CA
09.2018 - 05.2024
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Camp Counselor
Camp Bow Wow
Anaheim, CA
05.2023 - 12.2023
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Overseeing campers to enhance wellbeing and safety measures in nature.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Trained staff members
Education
High School Diploma -
Anaheim High School
Anaheim, CA05.2017
Skills
- Inventory Control
- Schedule Oversight
- Training and Mentoring
- Employee Training
- Conflict Resolution
- Customer Service
- Customer-Oriented
- Conflict Resolution Techniques
Certification
- Guard card -2022-2024
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Lyons Security
05.2024 - Current
Golf Ball Processing
California Golf Balls
05.2024 - Current
Camp Counselor
Camp Bow Wow
05.2023 - 12.2023
Shift Supervisor
Securitas Security Services USA
09.2018 - 05.2024
High School Diploma -
Anaheim High School