Viviana Edwards
Kalispell,MT
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Sportsman & Ski Haus
Kalispell, MT
10.2023 - 07.2024
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Demonstrated knowledge of store products and services.
- Kept informed about new products arriving at the store on a regular basis.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Provided product information and answered customer questions.
Quality Control Inspector
Glacier Precast Concrete
Kalispell, MT
02.2023 - 11.2023
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Trained new employees on proper use of test equipment and inspection techniques.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Maintained records of all nonconforming products and completed corrective actions as required.
- quality control certification through ACI 2023
Merchandiser
Costco
Kalispell, MT
08.2022 - 03.2023
- Maintained a clean and organized work environment at all times.
- Assisted customers with locating desired items within store locations.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Developed promotional strategies to increase sales of featured products.
Cook/Food Preparation Worker
Papa John's Pizza
Jacksonville, FL
10.2021 - 05.2022
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Supervised and trained kitchen staff on proper preparation techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
Customer Service Representative
Uhaul Moving And Storage
Jacksonville, FL
07.2020 - 02.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained trucks and trailers by daily inspections and cleaning.
Education
First Coast High School
Jacksonville, FL05-2022
Skills
- Display Setup
- Customer Service
- Loss Prevention
- Money Handling
- Flexible Schedule
- Stocking and Receiving
- Customer Assistance
- Merchandise Display
- Problem-Solving
- Time Management
- POS system operations
- Store Opening and Closing
- Phone Etiquette
- Store maintenance
- Cash Register Operation
Timeline
Retail Sales Associate
Sportsman & Ski Haus
10.2023 - 07.2024
Quality Control Inspector
Glacier Precast Concrete
02.2023 - 11.2023
Merchandiser
Costco
08.2022 - 03.2023
Cook/Food Preparation Worker
Papa John's Pizza
10.2021 - 05.2022
Customer Service Representative
Uhaul Moving And Storage
07.2020 - 02.2022
First Coast High School