VIVIANA GONZALEZ
Server / Bartender
Miami,FL
Summary
Dynamic and bilingual server and bartender with over 10 years of experience in fast-paced, high-volume restaurant settings, including breakfast-focused and upscale dining environments. Renowned for providing warm, polished service during busy morning rushes and elegant evening shifts, consistently enhancing the guest experience. Proficient in guest relations, upselling techniques, POS systems, and fostering effective team collaboration. Fluent in English and Spanish, driven by a passion for creating memorable dining experiences that highlight professionalism, personality, and meticulous attention to detail.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Server
The Muffin Tin Restaurant
06.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Streamlined communication between front-of-house and back-of-house teams, improving the efficiency of the brunch service process.
- Ensured adherence to food safety regulations through proper food handling practices and sanitation procedures.
- Exhibited strong multitasking abilities by managing multiple tables at once, ensuring timely food delivery and consistent guest satisfaction.
- Maximized table turnover by quickly clearing and resetting tables for incoming patrons, maintaining a clean dining area.
- Enhanced customer satisfaction by providing prompt and efficient service during brunch hours.
- Created a welcoming atmosphere that kept guests returning.
Server
Applebee's
12.2021 - 05.2025
- Handled daily operational tasks, including inventory management and food prep compliance.
- Trained new staff on service protocols and menu knowledge to ensure smooth integration.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
TGI Friday's
02.2015 - 11.2021
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Prepared specialty drinks quickly and accurately to support seamless table service.
- Enforced alcohol safety procedures to prevent overconsumption and ensure guest safety.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Delivered consistent service to a high volume of guests while maintaining accuracy.
- Verified guest identification to comply with alcohol sale regulations.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Kept the bar clean and presentable at all times, aligning with health standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
South Miami Senior High School
Miami, FL01.2013
Skills
- Exceptional customer service
- Liquor, wine, and food service
- Team Collaboration
- Multitasking in High-Pressure Environments
- Communication & Interpersonal Skills
- Bilingual - Fluent in English & Spanish
- POS & Cash Handling
- Time Management
- Fast learner & Adaptable
- Inventory Management
- Training & Mentorship
- Strong work ethic
Certification
food handler certificat
- Food Handler Certification
- ServSafe
- ServSafe Alcohol Certification
- ServSafe Food Certification
Timeline
Server
The Muffin Tin Restaurant
06.2025 - Current
Server
Applebee's
12.2021 - 05.2025
Bartender
TGI Friday's
02.2015 - 11.2021
High School Diploma -
South Miami Senior High School