Viviana Hernandez
Rialto,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Sales Associate
Tillys
11.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelors - Criminal Justice
California State University San Bernardino
San Bernardino, CAHigh School Diploma - General Education
Eisenhower High School
Rialto Ca06.2023
Skills
- Key Account Generation
- Corrective Actions
- Strategic Planning
- Product Recommendations
- Credit and Cash Transactions
- Stockroom Organizing
- Inventory Pricing
- Stocking and Replenishing
- Folding Clothes
- Returns and Refunds
- Sales and Marketing
- Restock Shelves
- Product and Service Sales
Accomplishments
- Awarded “Employee of the Month” twice in 2022.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sales Associate
Tillys
11.2021 - 05.2023
Bachelors - Criminal Justice
California State University San Bernardino
High School Diploma - General Education
Eisenhower High School