VIVIANA JEFFREY
Overview
10
10
years of professional experience
Work History
Loan Specialist
OneMain Financial
01.2015 - 01.2017
- Analyzed applicants’ financial status, credit, and assets to determine feasibility of granting loan
- Obtained information for loan applications and answered questions about loan process
- Sold optional credit insurances to customers
- Processed paid in full contracts
- Educated customers about terms and conditions of their loan for clear understanding
- Processed adjustment of terms to help alleviate financial hardship when customer was in need
- Refinanced loans to advance funds to customers, or to give them a fresh start on their account
- Collected delinquent accounts from 30-90 days past due
- Refinanced customers’ existing auto loans and advanced customer the equity of their loan
- Perfected liens on auto loans to fully secure loan.
Branch Manager
Lendmark Financial
01.2017 - Current
- Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense
- Calculate projections to report to upper management
- Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines
- Actively pursue business development relationships within our community
- Sell products and services to meet sales goals
- Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable
- Establish lending authority for associates
- Ensure a high quality of client service
- Assist clients with the implementation of solutions, and monitor overall client satisfaction
- Work closely with attorney to negotiate proposals
- Submit repossession orders
- Initiate legal action for critically past due customers
- Verify loan documentation before closing to ensure there are no discrepancies
- Submit report to any suspicious activity to prevent fraud or money laundering.
Timeline
Branch Manager
Lendmark Financial
01.2017 - Current
Loan Specialist
OneMain Financial
01.2015 - 01.2017
Similar Profiles
Zach BoulwareZach Boulware
PLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain FinancialPLS SR. / Branch Manager /District Manager at Onemain Financial Inc. Onemain Financial
ABIGAIL BALLANCEABIGAIL BALLANCE
Personal Loan & District Collection Specialist at ONEMAIN FINANCIALPersonal Loan & District Collection Specialist at ONEMAIN FINANCIAL
James BooneJames Boone
Director of Customer Care at OneMain FinancialDirector of Customer Care at OneMain Financial
Lindsay WineLindsay Wine
Senior Loan Specialist at OneMain Financial GroupSenior Loan Specialist at OneMain Financial Group
Aliyah TraderAliyah Trader
Loan Specialist at Bank of HillsboroLoan Specialist at Bank of Hillsboro