Viviana Lagunas
Summary
Highly-motivated and hardworking individual with customer service, patient care, multitasking, leadership and time management abilities. Adept at working efficiently by oneself and with others. Passionate about continuous learning and professional development.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Care Coordinator
View Point Health
Covington, Georgia
01.2024 - Current
- Conducted initial client screenings to assess eligibility and facilitate enrollment in company programs.
- Facilitates internal and external collaboration to develop person-centered or family-centered integrated client treatment plans.
- Connected clients to appropriate resources to facilitate access to community services.
- Coordinated logistics for community meetings, support groups, and client activities to enhance client engagement.
- Ensure that all client intake paperwork, consent forms, and medical records are completed accurately and stored according to confidentiality regulations.
- Monitored client well-being on the unit, providing direct care support during intake and discharge to ensure a smooth transition.
- Supported billing, documentation, and reporting processes for program activities.
- Assisted in managing the facility's supply inventory by ordering and distributing materials for program operations.
Registered Behavior Technician
Atlanta Autism Center
, GA
07.2022 - 01.2024
- Implement individualized treatment plans for clients with autism spectrum disorders and developmental disabilities.
- Provided ABA therapy services in both individual and small group formats to promote skill development and behavior improvement.
- Track data and monitor progress of students goals and objectives.
- Collaborate with the client family and related professionals as needed regarding client updates, progress, behavioral concerns, etc.
- Maintain precise and meticulous client progress records, which may include data sheets, graphs, daily notes, anecdotal information, etc.
Case Support Intern
Georgia Hope Inc
Conyers, Georgia
01.2023 - 05.2023
- Completed intake, pre-placement, and placement processes to ensure smooth transitions for children entering care.
- Reviewed paperwork on intakes, admissions, provider interactions, family contacts, assessments, service plans, monthly summaries, and discharges to maintain accurate records and support case management.
- Monitor behavior and personal interests of children through visits and documentation.
- Evaluated foster home conditions each month to support child welfare.
- Review monthly documentation and prepare monthly summaries for each child.
- Maintain foster child and parent case files.
- Recorded events in Progress Notes, including incidents and additional visits, to document children's progress and inform care strategies.
- Compiled daily, weekly, and monthly reports to verify compliance with organizational standards and support informed decision-making.
Office Coordinator
Pediatric and Family Behavioral Health Of Georgia
Stockbridge, Georgia
02.2020 - 07.2022
- Scheduled, confirmed, and managed patient appointments for therapists, counselors, and psychiatric providers.
- Managed patient check-in and check-out processes, including collection of copayments and verification of insurance information.
- Assisted clinical staff with administrative support, document preparation, and coordination of patient services.
- Prepared reports, tracked office metrics, and supported clinic leadership with operational and administrative tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Assisted with special projects as requested from time-to-time by management team.
Lead Ophthalmic Technician
Thomas Eye Group
Atlanta, Georgia
07.2018 - 02.2020
- Supervised daily operations of ophthalmic technicians during patient examinations.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Collaborated with physicians regarding diagnosis and treatment plans for patients.
- Documented patient care by charting patient condition and treatment in records.
- Assisted in the management of patient flow in the clinic.
- Screened patients for issues and eye diseases.
Education
Bachelor of Science - Psychology
Clayton State University
Morrow, GA 01.2019 - 05.2023
Skills
- Patient Care and Advocacy
- HIPAA Compliance
- Project coordination
- Data Collection and Entry
- Software and Computer Literacy
- Critical Thinking
- Team collaboration
- Leadership
- Adaptability
- Interpersonal Skills
Languages
Spanish
Native/ Bilingual
Certification
Adult First Aid | CPR AED All Ages- Health and Safety Institute (HSI), Issued: 06/2026 - Expires: 06/2028
Timeline
Care Coordinator
View Point Health
01.2024 - Current
Case Support Intern
Georgia Hope Inc
01.2023 - 05.2023
Registered Behavior Technician
Atlanta Autism Center
07.2022 - 01.2024
Office Coordinator
Pediatric and Family Behavioral Health Of Georgia
02.2020 - 07.2022
Bachelor of Science - Psychology
Clayton State University
01.2019 - 05.2023
Lead Ophthalmic Technician
Thomas Eye Group
07.2018 - 02.2020