Viviana Massey
Norwalk,CT
Summary
Positive and upbeat professional, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
European Wax Center
Norwalk, CT
05.2024 - 08.2024
- Greeted walk-in and phone guests, determining interests and needs.
- Performed daily front desk opening and closing procedures, including cash management duties.
- Built and maintained productive relationships with employees.
Garden Shop
Stew Leonard's
Norwalk, CT
11.2022 - 12.2023
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Camp Counselor
Wolpit Gym Games
Norwalk, CT
06.2023 - 08.2023
- Provided guidance and support to ensure all campers' safety in various outdoor settings.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Conducted pre-camp and post-camp evaluations, gathering feedback to improve future camp sessions.
Education
Some College (No Degree) - Accounting
Roger Williams University
Bristol, RISkills
- Cash management
- Team collaboration
- Housekeeping coordination
- Guest relations
- Patience and composure
Timeline
Guest Service Associate
European Wax Center
05.2024 - 08.2024
Camp Counselor
Wolpit Gym Games
06.2023 - 08.2023
Garden Shop
Stew Leonard's
11.2022 - 12.2023
Some College (No Degree) - Accounting
Roger Williams University
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