MARIAH NELSON
PLANO,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
Target
PLANO, TX
03.2023 - 10.2024
- Greeted guests upon arrival and checked them in to their accommodations.
- Ensured that all guest inquiries were answered promptly and accurately.
- Resolved any customer complaints or issues professionally and efficiently.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Collaborated with other departments to ensure efficient resolution of customer problems.
Lead Retail Sales Associate
Macy's
Dallas, TX
07.2021 - 02.2023
- Assisted customers with product selection, pricing and availability inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained and supervised sales associates on customer service standards and operational procedures.
- Maintained records of daily transactions in order to track sales performance.
- Created detailed reports on employee performance, store operations, and financials.
- Recruited, hired, trained, evaluated, coached and disciplined staff members.
- Provided support during seasonal events or promotions.
Customer Service Representative
Netflix
Frisco, TX
05.2019 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems
- Answered incoming calls promptly and professionally.
- Provided detailed information about products and services to customers.
- Processed customer payments accurately and efficiently.
Education
High School Diploma -
PLANO EAST SENIOR HIGH
Plano, TX05-2014
Skills
- Greeting and directing
- Report creation
- Concierge services
- Language proficiency
- Data entry proficiency
- Strong interpersonal skills
- Drawer management
- Product knowledge
- Telephone management
- Guest services
- Positive and professional
- Cash management
- Merchandise restocking
- POS system operation
Timeline
Guest Service Associate
Target
03.2023 - 10.2024
Lead Retail Sales Associate
Macy's
07.2021 - 02.2023
Customer Service Representative
Netflix
05.2019 - 11.2022
High School Diploma -
PLANO EAST SENIOR HIGH
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