Summary
Overview
Work History
Education
Skills
Timeline
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Viviana Niebuhr

Dorchester,MA

Summary

Responsible, upbeat, customer-focused Sales Associate with experience in retail environments with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Primark
Burlington, MA
06.2023 - 08.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Organized displays to attract customers and promote sales.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Computed purchases and received and processed cash or credit payment.

Bakery Counter Assistant

La Cascia's Bakery & Deli
Burlington, MA
07.2021 - 07.2023
  • Prepared and served food items according to customer orders.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained a clean and sanitary work area throughout the day.
  • Restock shelves with freshly made products.
  • Served customers at the front counter by providing product information and taking orders.
  • Packaged finished products for sale in retail outlets or for delivery services.
  • Provided excellent customer service by addressing inquiries promptly and courteously.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.

Volunteer Special-Needs Classroom Assistant

Project Support Preschool
Billerica, MA
10.2021 - 01.2022
  • Assisted in implementing age-appropriate activities to engage children in learning.
  • Supervised group playtime and outdoor activities to ensure safety of all participants.
  • Provided individualized attention to students with special needs or behavioral issues.
  • Assisted teachers in preparing materials for lessons and projects.
  • Engaged in positive interactions with children during meal times.
  • Encouraged good manners among students by modeling appropriate behaviors.
  • Implemented strategies for conflict resolution between students as needed.
  • Supported the lead teacher by helping prepare materials for instruction or assessments.
  • Instructed and assisted students during craft activities.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.

Education

High School Diploma -

Billerica Memorial High School
Billerica, MA
06-2023

Some College (No Degree) - Psychology

University of Massachusetts - Boston
Boston, MA

Skills

  • Display Setup
  • Order Processing
  • Customer Service
  • Money Handling and Cash Register Operation
  • Customer Engagement and Assistance
  • Product Knowledge and Merchandising
  • Fitting Room Maintenance
  • Returns and Exchanges
  • Independent Judgement
  • Conflict Resolution
  • Positive and Professional
  • Teamwork
  • Upselling Strategies
  • Time Management
  • Professional Appearance
  • Phone Etiquette
  • Transaction Processing
  • Customer Needs Assessment
  • Store Opening and Closing

Timeline

Retail Sales Associate

Primark
06.2023 - 08.2023

Volunteer Special-Needs Classroom Assistant

Project Support Preschool
10.2021 - 01.2022

Bakery Counter Assistant

La Cascia's Bakery & Deli
07.2021 - 07.2023

High School Diploma -

Billerica Memorial High School

Some College (No Degree) - Psychology

University of Massachusetts - Boston

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Viviana Niebuhr