Viviana Norona
Miami,Florida
Summary
Highly motivated and experienced business owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, and achieving growth objectives. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
10
10
years of professional experience
Work History
Small Business Owner
VNG Logistics LLC
04.2020 - 05.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Assistant Club Manager
Bloom Skybar At Langford Hotel
08.2018 - 03.2020
- Led team of servers to consistently meet customer service and sales targets.
- Set up club prior to opening, made sure sections were fully stocked and ready for the shift.
- Built guest satisfaction and enjoyment, always assisting to their needs.
- Raised club traffic and brand reach with innovative online promotions.
Head Hostess/Manager
Or, The Whale Restaurant
06.2017 - 08.2018
- Greet and acknowledge guests, escorted them to assigned table, communicated delays and offered additional services such as beverages to keep them occupied while waiting.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Presented menus, created personal dining experience, answered questions, and offered information on menu items, beverages, and specials.
Head Hostess
Rusty Pelican Restaurant
05.2016 - 05.2017
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.
- Greeted guests and escorted them to table or waiting area.
- Answered phone calls and accepted reservations, directed calls to appropriate staff.
- Handled customer complaints with good listening skills and working with management.
- Supervised the team of hostess during the shift.
Medical Receptionist
Ardy Medical Supply
01.2015 - 07.2016
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Answer phones and direct calls to appropriate staff.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Scheduled and confirmed patient appointments
- Kept organized files of patients’ records, transactions, and insurance information.
- Handled insurance co-payments and billing.
Customer Service Associate
Kmart
01.2014 - 01.2015
- Answered customers’ questions and addressed problems and complaint in person and via phone.
- Operated a cash register, to process cash, check and credit card transactions.
- Accepted returns and exchanged merchandise for customers quickly and efficiently.
- Supervised over 10 cashiers each shift, opening and closing the store.
- Trained new employees on company customer service policies and service level standards.
Education
Real Estate
Gold Coast Schools
Miami, FL09.2020
Associate of Arts - Nursing Major
Florida National University
Miami, FL04.2016
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2014
Skills
- Business management and development
- Excellent communication skills
- Teamwork and collaboration
- Outstanding ability to work in stressful and loud environments
- Exceptional customer service skills Leadership
- Outgoing and friendly personality and demeanor
- Office Operations
- Microsoft Office
- Management Social Media Updating Computers and Technology
Languages
English
Spanish
Timeline
Small Business Owner
VNG Logistics LLC
04.2020 - 05.2024
Assistant Club Manager
Bloom Skybar At Langford Hotel
08.2018 - 03.2020
Head Hostess/Manager
Or, The Whale Restaurant
06.2017 - 08.2018
Head Hostess
Rusty Pelican Restaurant
05.2016 - 05.2017
Medical Receptionist
Ardy Medical Supply
01.2015 - 07.2016
Customer Service Associate
Kmart
01.2014 - 01.2015
Real Estate
Gold Coast Schools
Associate of Arts - Nursing Major
Florida National University
High School Diploma -
Miami Coral Park Senior High School
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