Viviana Rosales

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Took special orders in person and over telephone, generating additional revenue every month.
• Managed the timely and effective replacement of damaged or missing products.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Identified and resolved discrepancies and errors for customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered inbound calls, chats and emails to facilitate customer service.
• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

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• Separated damaged items from functional ones before placing on shelves.
• Sorted over 3000 products onto shelves according to type, weight, and size.
• Maintained clean and organized workspaces to uphold safety standards.
• Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
• Safely stacked items to maximize space within acceptable safety limits.
• Utilized scanning equipment to quickly locate and identify items and stock locations.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Sorted and delivered materials to different work areas and staff.

• Managed timely and effective replacement of damaged or missing products.
• Gained knowledge in the POS system and other software programs used for replenishing inventory.
• Identified and resolved discrepancies and errors in customer accounts.
• Collected and returned unpurchased or returned items to the correct shelf locations, and arranged displays to promote sales.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
• Delivered prompt service to prioritize customer needs.

• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working at tables.
• Processed orders have been sent to kitchen employees for preparation.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.