Viviana Salgado
Midland
Summary
Seeking Customer Service Representative role; skilled, empathetic, results-driven professional.
Customer Service Representative Professional, with proven ability to learn quickly, perform under pressure and produce results. Reliable, Enthusiastic, career minded individual interested in joining a family oriented organization. Core competencies include: Organized Dependable Motivated Experienced Self-Started Communication Bilingual Problem Solver Time Management
Overview
6
6
years of professional experience
Work History
Customer Solutions
Community National Bank
Midland
01.2022 - 04.2026
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
- Resolved customer complaints, ensuring satisfaction and retention.
- Processed billing and invoicing for customer accounts.
- Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
- Perform clerical task such as answering phones, making copies, screening phone calls, checking and sending email.
- Answering customer inquiries over the phone.
- Providing information about bank policies and procedures.
- Handling concerns about online banking and account transactions.
- Processed account closures and facilitated ordering of new debit cards, enhancing customer experience.
- Provided technical support for customer inquiries, addressing issues promptly and effectively.
- Resolving account related issues.
- Suggesting relevant products and service information.
- Handles all stop payments and wiring transfers for customers that requested assistance always called the customer to verify the request.
- Assisted with address changes and updated phone number's per customer's request.
Phone Representative
West Texas National Bank
Midland
09.2021 - 01.2022
- Researched and resolved disputes, transaction discrepancies, fraud-related concerns while maintaining high customer service.
- Assisted customers with online banking enrollment, mobile banking troubleshooting, and debit card servicing.
- Achieved performance metrics related to call quality, customer experience, average handle, and first-call resolution.
- Handled ACH inquiries, stop payment, debit card disputes, and account servicing functions.
- Educated clients on financial products and services, including checking/savings accounts, digital banking and banking solutions over the phone.
P/T Therapist Technician
Motion/Sport Spine
Midland
06.2021 - 09.2021
- Under close supervision of a physical therapist or physical therapy assistant, perform only delegated, selected, or routine tasks in specific situations.
- These duties include preparing the patient and the treatment area.
- Assisted and work with occupational Therapists to implement therapy plans that aim to restore and maintain a patient's ability to function independently on a daily basis.
- Clean and prepare treatment areas and equipment before and after each session.
- Record patient's progress for the Physical Therapist.
- Preform clerical tasks such as answering phones, updating patient files, scheduling appointments, ordering and arranging supplies.
Housekeeper
AA Cleaning Services
Midland
01.2020 - 06.2021
- Maintained cleanliness and sanitation of offices, restrooms, breakrooms, and common areas throughout the day.
- Performed routine cleaning duties including sweeping, mopping, vacuuming, dusting and trash removal.
- Restock restrooms to ensure facility readiness and cleanliness standards.
- Responded promptly to cleaning requests, spills, and maintenance concerns.
- Sanitized high-touch surfaces to support health and safety regulations.
- Operated cleaning equipment and used chemicals safely according to company procedures.
- Delivered excellent customer service while interacting professionally with staff, visitors, and tenants.
- Worked independently and efficiently to complete assigned task in a fast-paced environment.
- Demonstrated strong time management and attention to detail while managing multiple cleaning priorities independently.
Education
Phlebotomist Technician -
Phlebotomy School
High School Equivalency Diploma - General High School Curriculum
Richard Milburn Academy
Midland, TXSkills
- Organized
- Dependable
- Motivated
- Experienced
- Self-Started
- Communication
- Bilingual
- Problem Solver
- Time Management
Timeline
Customer Solutions
Community National Bank
01.2022 - 04.2026
Phone Representative
West Texas National Bank
09.2021 - 01.2022
P/T Therapist Technician
Motion/Sport Spine
06.2021 - 09.2021
Housekeeper
AA Cleaning Services
01.2020 - 06.2021
Phlebotomist Technician -
Phlebotomy School
High School Equivalency Diploma - General High School Curriculum
Richard Milburn Academy