Viviana Sanabria
Orlando,FL
Summary
Dynamic professional with a proven track record at Intuit Turbo Tax, excelling in problem-solving and exceptional customer service. Leveraged call center operations expertise and high energy to enhance customer experiences and improve team efficiency. Demonstrated strong relationship management, contributing to significant service quality improvements.
Overview
5
5
years of professional experience
Work History
Cook's Assistant
Jaleo
Chicago, IL
08.2023 - 07.2024
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
Canvasser ( Remote )
Unidos Us
Orlando, FL
07.2021 - 08.2023
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
Technical & Tax Support (Remote)
Intuit Turbo Tax
Orlando, FL
02.2019 - 04.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Reduced energy consumption for clients by identifying and correcting airflow imbalances in their facilities.
- Assisted international clients in navigating US-based taxation system, clarifying complex rules surrounding foreign income reporting.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Associate Of Business Administration -
Instituto Universitario De Tecnología Industrial
Tachira Venezuela 07.2014
Associate Of Baccalaureate Studies -
Monseñor Antonio Ignacio Camargo Álvarez
Tachira Venezuela 07.2009
Skills
- Call Center Operations
- Call center experience
- Plating and presentation
- Exceptional customer service
- Memory retention
- Relationship Management
- High Energy and Stamina
- Problem-Solving
- Excellent Communication
- Call Center Customer Service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cook's Assistant
Jaleo
08.2023 - 07.2024
Canvasser ( Remote )
Unidos Us
07.2021 - 08.2023
Technical & Tax Support (Remote)
Intuit Turbo Tax
02.2019 - 04.2021
Associate Of Business Administration -
Instituto Universitario De Tecnología Industrial
Associate Of Baccalaureate Studies -
Monseñor Antonio Ignacio Camargo Álvarez