Viviana Santos Cervantes
Ventura,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Berry Man Inc.
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Child Care Provider
Self-employeed
03.2020 - 01.2023
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Established trusting relationships with families, maintaining open communication about their child''s progress.
Education
High School Diploma -
Ventura Adult And Continuing Education
Ventura, CA06.2019
Skills
- Complaint Resolution
- Information Security
- Data Entry
- Paperwork Processing
- Call Management
- Customer Relations
- Call Center Operations
- Computer Proficiency
- Problem-Solving Abilities
- Spanish Fluency
Timeline
Customer Service Representative
The Berry Man Inc.
01.2023 - Current
Child Care Provider
Self-employeed
03.2020 - 01.2023
High School Diploma -
Ventura Adult And Continuing Education
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