Viviana Toral Reyes

• Took initiative with patients, addressing language barriers to improve patient experience, and facilitated effective communication by serving as a Spanish interpreter for Hispanic patients.
• Collected and documented comprehensive patient medical histories, vital signs, chief complaints, and performed EKGs.
• Prepared examination rooms, provided medical scribing support, and assisted physicians during patient examinations and procedures while ensuring patient comfort and safety.
• Maintained clean, organized exam rooms, handled laboratory specimens, and adhered to infection control and safety protocols.
• Managed front office operations, including answering phone inquiries, faxing medical documents, organizing patient records, and scheduling appointments.

• As a bilingual intern in a predominantly Hispanic community, I helped translate for my patients, efficiently taking chief complaints and facilitating provider-patient interactions to provide the best quality treatment. All while efficiently completing my back-office duties such as taking vitals, documenting patient care interactions, and restocking the clinic.
• 100+ hours of training.

The Santa Ana Unified School District offers a Medical Assistant Pathway to SAUSD students through the Career of Technical Education program (CTE)