Viviana Vermi
Miami,FL
Summary
I have great ability to adapt to all kinds of environment and always bring the best of myself. I am characterized by my ability to work in a team and my interest in learning new skills.
Overview
3
3
years of professional experience
Work History
Visual Support Captain
Macy's
Hialeah, FL
08.2023 - Current
- Update and maintain mannequin and visual presentations that upholds the Macy's brand
- Create three-dimensional visual merchandising displays
- Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques
- Collaborate with, teach and support merchandising teams in their workload completion
- Work with all levels of store partners and in alignment with the Regional Visual and Divisional TIPS leaders
- Lead store activities to ensure customer readiness and exceptional presentation standards.
- Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal
- Manager customer service issues to completion as needed
- Meet with People Leader daily to discuss business trends and align on focus for the day
FRONTDESK/ CUSTOMER SERVICE/ MARKETING
IKSTUDIO
MIAMI, FL
09.2022 - 08.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
WAREHOUSE SUPERVISOR
Carbel LLC
Zara
04.2021 - 09.2022
- Work together with coworkers and management to find solutions to workplace issues
- Notify specified personnel or departments of loaded objects
- Look over the work both during and after completion to make sure the task has been done correctly
- Participate in the employment process and making hiring decisions
- Promote, transfer, or discipline personnel
- Transmit job instructions and explain them to the workforce
- Organize staff meeting to share basic information
- Cleaned counters and shelves
- Kept up with current sales, payment and exchange policies, and security standards.
Education
High School Diploma -
Colegio Los Cedros
07.2018
Some College (No Degree) - Mass Communication
Universidad Rafael Belloso Chacín
Skills
- Management
- Problem Solving
- Creativity
- Leadership
- Building Customer Trust and Loyalty
Timeline
Visual Support Captain
Macy's
08.2023 - Current
FRONTDESK/ CUSTOMER SERVICE/ MARKETING
IKSTUDIO
09.2022 - 08.2023
WAREHOUSE SUPERVISOR
Carbel LLC
04.2021 - 09.2022
High School Diploma -
Colegio Los Cedros
Some College (No Degree) - Mass Communication
Universidad Rafael Belloso Chacín
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