Summary
Overview
Work History
Education
Skills
Timeline
Generic
Viviana Vermi

Viviana Vermi

Hialeah,FL

Summary

Great ability to adapt to all kinds of environment and always bring the best of myself. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Visual Support Captain

Macy's
08.2023 - Current
  • Update and maintain 100 mannequin and visual presentations that upholds Macy's brand
  • Three-dimensional visual merchandising displays performed to increase sales goals
  • Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques
  • Collaborate with, teach and support merchandising teams in their workload completion
  • Work with all levels of store partners and in alignment with Regional Visual and Divisional TIPS leaders
  • Lead store activities to ensure customer readiness and exceptional presentation standards.
  • Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal
  • Manager customer service issues to completion as needed
  • Meet with People Leader daily to discuss business trends and align on

FRONTDESK/ CUSTOMER SERVICE/ MARKETING

IKSTUDIO
09.2022 - 08.2023
  • Managed over 50 costumer calls per day to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Managed social media platforms and utilized metrics to increase engagement and campaign performance.
  • Organized development and implementation of diverse marketing videos, social media posts and blogs.

WAREHOUSE SUPERVISOR

Carbel LLC
04.2021 - 09.2022
  • Work together with coworkers and management to find solutions to workplace issues
  • Notify specified personnel or departments of loaded objects
  • Look over work both during and after completion to make sure the task has been done correctly
  • Participate in the employment process and making hiring decisions
  • Promote, transfer, or discipline personnel
  • Transmit job instructions and explain them to the workforce
  • Organize staff meeting to share basic information
  • Cleaned counters and shelves
  • Kept up with current sales, payment and exchange policies, and security standards.

Education

Some College (No Degree) - Mass Communication

Universidad Rafael Belloso Chacín
Venezuela

High School Diploma -

Colegio Los Cedros
Venezuela
07.2018

Skills

  • Management
  • Creativity
  • Leadership
  • Building Customer Trust and Loyalty
  • Task Prioritization
  • Relationship Building
  • Remote Office Availability
  • Troubleshooting

Timeline

Visual Support Captain

Macy's
08.2023 - Current

FRONTDESK/ CUSTOMER SERVICE/ MARKETING

IKSTUDIO
09.2022 - 08.2023

WAREHOUSE SUPERVISOR

Carbel LLC
04.2021 - 09.2022

Some College (No Degree) - Mass Communication

Universidad Rafael Belloso Chacín

High School Diploma -

Colegio Los Cedros

Similar Profiles

CREATE PROFILE
Viviana Vermi