Viviana Zelaya
Greenacres,FL
Summary
Results-driven assistant manager with experience in team supervision and conflict resolution. Skilled in problem-solving and organizational tasks, successfully enhancing daily operations and customer satisfaction. Dedicated professional with proven customer service skills and attention to detail. Known for efficiently managing operations and fostering a positive work environment. Dynamic team player with a strong background in customer service and inventory management. Committed to maintaining operational standards and ensuring a welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Barista
Starbuck Coffee
Boynton Beach, Florida
01.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
Assistant Manager
Bath & Body Works
West Palm Beach, Florida
12.2021 - 11.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Stock Associate
Michael's Arts & Crafts Store
Boynton Beach, Florida
08.2019 - 09.2022
- Assisted in maintaining organized backroom storage areas to enhance inventory accessibility.
- Executed regular stock audits to identify discrepancies and ensure inventory accuracy.
- Facilitated efficient product placement to improve customer shopping experience on sales floor.
- Collaborated with team members to streamline stock replenishment process during peak hours.
- Processed returns and exchanges, ensuring accurate handling of merchandise and customer satisfaction.
- Developed strong product knowledge to assist customers effectively in selecting items.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
General Labor Construction Worker
The Owen Group
Boynton Beach, Florida
06.2021 - 12.2021
- Collaborated with team members to enhance workflow and complete projects on schedule.
- Operated various hand and power tools safely to perform construction tasks.
- Assisted in the demolition of existing structures while ensuring safety protocols were followed.
- Worked with a team of laborers to complete projects efficiently.
- Performed general maintenance tasks such as painting, sanding, staining.
- Cleaned up construction debris and hazardous materials from work sites.
- Installed insulation into walls using hand tools or staple guns.
- Collaborated with other tradespeople such as electricians or plumbers.
Billing Clerk
One To One Physical Therapy & Aquatics
Delray Beach, Florida
08.2020 - 06.2021
- Processed customer billing information with high accuracy and attention to detail.
- Resolved billing discrepancies through thorough investigation and effective communication.
- Collaborated with sales team to ensure timely invoice generation and payment collection.
- Maintained organized records of all billing transactions and customer accounts.
- Performed regular audits of billing data to identify and correct errors.
- Updated billing software systems to enhance functionality and streamline processes.
- Managed incoming payment processing and ensured accurate reconciliation of accounts.
Education
High School Diploma -
John I Leonard High School
Greenacres City, FL06-2019
Skills
- Cash handling
- Customer service
- Sales reporting
- Point-of-sale operation
- Inventory management
- Team supervision
- Training development
- Conflict resolution
- Safety compliance
- Effective communication
- Time management
- Problem solving
- Verbal and written communication
- Speedy and efficient
Timeline
Barista
Starbuck Coffee
01.2025 - Current
Assistant Manager
Bath & Body Works
12.2021 - 11.2024
General Labor Construction Worker
The Owen Group
06.2021 - 12.2021
Billing Clerk
One To One Physical Therapy & Aquatics
08.2020 - 06.2021
Stock Associate
Michael's Arts & Crafts Store
08.2019 - 09.2022
High School Diploma -
John I Leonard High School