Viviana Ramirez
Peoria,AZ
Summary
Adept at enhancing customer experiences and leading teams, I excelled at Manna Korean BBQ by leveraging exceptional customer service and strong work ethic. Skilled in cash handling and safe food practices, I boosted guest satisfaction and sales through personalized service and efficient problem-solving. My background demonstrates a proven track record of success in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Sizzle Korean BBQ
Phoenix, AZ
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Explains how Korean BBQ cuisine work, and demonstrates to cook meat for guests on their tabletop grills.
Barista
Black Rock Cafe
Peoria, AZ
12.2023 - 04.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Supervisor/Server
Manna Korean BBQ
Glendale, AZ
02.2019 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Served food and beverages promptly with focused attention to customer needs.
- Formed warm relationships with regular customers.
- Maintained clean and welcoming dining environment for guest comfort and enjoyment.
Cashier
Panera Bread
Glendale, AZ
01.2017 - 01.2019
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
CMA - Medical Assisting And Phlebotomy
Pima Medical Institute
Phoenix, AZ03.2025
High School Diploma -
Ombudsman - Charter Northwest High School
Phoenix, AZ05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
Timeline
Server
Sizzle Korean BBQ
05.2024 - Current
Barista
Black Rock Cafe
12.2023 - 04.2024
Supervisor/Server
Manna Korean BBQ
02.2019 - 07.2023
Cashier
Panera Bread
01.2017 - 01.2019
CMA - Medical Assisting And Phlebotomy
Pima Medical Institute
High School Diploma -
Ombudsman - Charter Northwest High School