Viviane Carlucci

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Increased sales through effective merchandising strategies and targeted promotions.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
• Developed strong relationship with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
• Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
• Created teller schedule to keep weekly and weekend shifts properly staffed.
• Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
• Enhanced customer satisfaction by providing efficient and accurate transaction services.
• Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Mentored newly hired team members on appropriate responses to patron questions.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Monitored and verified suspicious activity on customer accounts.
• Maintained friendly and professional customer interactions.
• Demonstrated leadership skills in overseeing daily operations while providing guidance to fellow tellers when required.

Develop a weekly schedule to my two children to efficiently achieve school requirements during the pandemic.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Maintained a safe working environment through proper use of cleaning products and equipment.
• Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
• Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
• Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
• Received numerous positive reviews from clients for attention to detail and exceptional work ethic.

• Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
• Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
• Communicated repair needs to maintenance staff.
• Created a welcoming atmosphere with attention to detail in room preparation and presentation.
• Managed laundry sorting, washing, drying, and ironing.
• Coordinated special event preparations, ensuring seamless execution of setup, service, and cleanup tasks.