Viviane Quadros
Kissimmee,FL
Summary
Customer-focused Consumer Banker with 22 years of experience in retail banking, financial services, and relationship management. Skilled in opening accounts, processing transactions, cross-selling financial products, and providing personalized financial solutions. Proven track record of meeting sales goals while maintaining exceptional customer satisfaction.
Overview
13
13
years of professional experience
Work History
Relationship Banker II
Regions Bank
05.2012 - Current
- Supported clients in identifying appropriate banking products and services.
- Assisted in processing account openings and loan applications efficiently.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Educated customers on digital banking tools and resources for convenience.
- Collaborated with team members to resolve client inquiries effectively.
- Maintained accurate records of customer interactions and transactions.
- Learned compliance regulations to ensure adherence during client interactions.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
Education
Associate of Business Administration -
Valencia College
Orlando, FL05.2002
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cross-selling products
- Loans
- Loan origination
- Resourcefulness
- Multitasking Abilities
- Organizational skills
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relationship Banker II
Regions Bank
05.2012 - Current
Associate of Business Administration -
Valencia College
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