Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Itzel Andrade

El Paso,TX

Summary

Energetic Agent successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Focused on meeting customer expectations and achieving company goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

1
1
year of professional experience

Work History

Mentor/Supervisor

Dial America
01.2022 - 07.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.
  • Implemented diverse instructional methods, optimizing trainee engagement.

Mentor/Supervisor in Training

TLCA
01.2021 - 06.2021
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Effectively coached team members to reach weekly and monthly sales goals.

Education

High School Diploma -

El Paso Academy East
El Paso, TX
03.2019

Skills

  • Dispatching Workers
  • Administration and Reporting
  • Following Supervisor Instructions
  • Mentoring
  • Motivating Performers
  • Product Promotion
  • Performance Improvement
  • Upselling Techniques
  • Problem-Solving Strengths
  • Interpersonal Communication Skills
  • Strategic Problem-Solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Mentor/Supervisor

Dial America
01.2022 - 07.2022

Mentor/Supervisor in Training

TLCA
01.2021 - 06.2021

High School Diploma -

El Paso Academy East
Vivian Itzel Andrade