Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
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Vivianna Andrade

Modesto,CA

Summary

Proven team player with a strong background in food and customer service, demonstrated during my tenure at McDonald's. Skilled in beverage preparation and safe food handling, I excel in creating positive guest experiences. My ability to efficiently resolve complaints and maintain high cleanliness standards showcases my dedication to excellence and strong problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Modesto, CA
10.2022 - 10.2024
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Resolved customer complaints in a professional manner.
  • Checked expiration dates on all products before serving them to customers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Cashier

99c Only Store
Modesto, CA
07.2023 - 04.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.

Education

High School Diploma -

Peter Johansen High School
Modesto, CA
05-2024

Skills

  • Beverage Preparation
  • Safe Food Handling
  • Food Preparation
  • Cooking
  • Taking Orders
  • Cleaning
  • Equipment Maintenance
  • Supplies Monitoring and Restocking

Affiliations

  • i was a captian in soccer
  • i was in hispanic youth leadership

Languages

Spanish
Native/ Bilingual

Certification

  • life insurance

Timeline

Cashier

99c Only Store
07.2023 - 04.2024

Crew Member

McDonald's
10.2022 - 10.2024

High School Diploma -

Peter Johansen High School

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Vivianna Andrade