Vivianna Contreras
San Antonio,United States
Summary
Finance Access Specialist with 3+ years of experience in benefits administration and insurance verification, adept at streamlining financial clearance processes to enhance revenue cycle efficiency. Demonstrates strong skills in patient communication and claims processing, ensuring timely service delivery and accurate reimbursement. Passionate about leveraging expertise in medical terminology and risk management to drive innovative solutions in healthcare finance.
Overview
11
11
years of professional experience
Work History
Master at Arms - Third Class Petty Officer
United States Navy
06.2024 - Current
- Implemented security protocols, safeguarded naval assets, enhanced access controls, ensured asset protection
Finance Access Specialist
University Health System
10.2023 - 01.2025
- Verify patient data for financial clearance, ensuring accurate reimbursement.
- Coordinate benefits and insurance verification for hospital services.
- Conduct pre-certification, referrals, and financial counseling for patients.
- Communicate service charges, assist with payment plans, resolve coverage issues.
- Improve admission workflows, enhance revenue cycle efficiency by 25%, minimize claim denials.
Auto Claims Adjuster
USAA
04.2022 - 10.2023
- Resolve auto claims efficiently, enhancing customer satisfaction through effective communication.
- Document claim decisions clearly, ensuring transparency and accuracy in all settlements.
- Utilize digital tools to support members and claimants, achieving timely resolutions.
- Apply foundational P&C insurance knowledge, contributing to streamlined claims processes.
Finance Access Specialist
University Health System
01.2020 - 01.2022
- Gathered precise patient data for financial clearance, ensuring accurate insurance verification.
- Assessed benefit levels and coordinated referrals, optimizing patient financial outcomes.
- Conducted financial counseling, aiding patients in understanding and managing service charges.
- Facilitated payment arrangements, enhancing patient satisfaction and financial compliance.
- Achieved timely reimbursement by ensuring proper financial clearance for all services.
Active Duty - Aviation Boatswain Mate
United States Navy, Boatswain's Mate
09.2014 - 09.2019
- Supervised loading and unloading operations at ports efficiently, reducing cargo handling time significantly.
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Conducted regular drills to maintain proficiency in essential skills such as firefighting, life-saving techniques, and damage control procedures.
Date Entry
Ameritas
01.2014 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Improved data accuracy by meticulously entering and updating patient information into electronic health records.
Education
Associate of Arts - Criminal Justice
San Antonio College
11.2024
Associate of Science -
San Antonio College
05-2026
Skills
- Insurance Verification, Financial Clearance, Medical Terminology, ICD-10 Coding, Patient Communication, Claims Processing, Risk Management, Customer Service, Documentation, Benefits Administration
Timeline
Master at Arms - Third Class Petty Officer
United States Navy
06.2024 - Current
Finance Access Specialist
University Health System
10.2023 - 01.2025
Auto Claims Adjuster
USAA
04.2022 - 10.2023
Finance Access Specialist
University Health System
01.2020 - 01.2022
Active Duty - Aviation Boatswain Mate
United States Navy, Boatswain's Mate
09.2014 - 09.2019
Date Entry
Ameritas
01.2014 - 08.2014
Associate of Arts - Criminal Justice
San Antonio College
Associate of Science -
San Antonio College
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