Vivianne Rivera
Customer Service
Rockville,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sawicki Agency
Vernon Rockville, CT
06.2013 - 11.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
ACB Agent/Insurance Agency Owner
Nationwide Insurance
Middletown, CT
02.2011 - 10.2012
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Employed prompt decision-making and in-depth research to resolve issues.
Customer Service Representative
Liberty Mutual Group
Middletown, CT
06.2006 - 11.2010
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
Education
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ 05.2001 -
Skills
Report preparation
undefinedTimeline
Customer Service Representative
Sawicki Agency
06.2013 - 11.2016
ACB Agent/Insurance Agency Owner
Nationwide Insurance
02.2011 - 10.2012
Customer Service Representative
Liberty Mutual Group
06.2006 - 11.2010
Associate of Science - Business Administration
University of Phoenix
05.2001 -
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