Hi, I’m
ViviAnnie Caldevilla
Deerfield Beach,FL
Summary
With strong organizational skills and a passion for healthcare, I have spent the past year as a receptionist at an eye doctor's office, where I efficiently manage insurance claims, streamline patient check-ins, and multitask in a fast-paced environment. Fluent in Spanish and intermediate in Portuguese, I connect with diverse patients to provide a personalized experience. Now pursuing a online Finance degree at Florida Atlantic University, I am eager to apply my skills and grow professionally in a corporate hospital setting, where I can contribute to operational success and enhance patient care.
Overview
4
years of professional experience
1
Certification
Work History
West Boca Eye Center
Receptionist
05.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed over 100 insurance claims daily, ensuring accurate benefits and coverage details specific to the office's needs.
- Managed multiple phone lines, scheduling appointments, answering inquiries, and providing excellent customer service.
- Maintained a high level of confidentiality and compliance with HIPAA regulations in all patient interactions and documentation.
Tucker Duke's Burgers
Restaurant Server
06.2023 - 02.2024
Job overview
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Seabra Foods
Cashier
09.2021 - 05.2023
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Florida Atlantic UniversityBoca Raton, FL
Bachelor of Arts from Finance
05-2027
University Overview
- Bright Futures Scholarship Recipient
Skills
- Medical terminology
- Time management
- Professional phone etiquette
- Appointment scheduling
- Efficient data input
- Insurance verification
- HIPAA compliance
- Customer service
- Team collaboration
- Analytical decision-making
Certification
Microsoft Office Specialist (MOS) Certification
Languages
English
Spanish
Portuguese
Timeline
Receptionist
West Boca Eye Center
05.2024 - Current
Restaurant Server
Tucker Duke's Burgers
06.2023 - 02.2024
Cashier
Seabra Foods
09.2021 - 05.2023
Florida Atlantic University
Bachelor of Arts from Finance
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