Vivica Perez

• Provided positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
• Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
• Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
• Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.

• Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
• Answered customer inquiries via phone, providing information on products and services.
• Supported team members, fostering a collaborative and productive work environment.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues.

Cash Office Administrator

• Maintained accurate records of daily transactions.
• Monitored cash levels and replenished when necessary.
• Reduced discrepancies in cash handling by conducting thorough audits and providing staff training on proper procedures.

• Assisted in the training of new employees.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Provided guidance and support to other team members as needed.
• Responded to customer inquiries and complaints in a professional manner.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Processed invoices for payment using accounting software applications.