Latoya Thompson
Cantonment
Summary
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
11
11
years of professional experience
Work History
Sales Associate
Best Buy
Pensacola, FL
10.2022 - 01.2026
- Consistently exceeded sales targets by applying strategic selling techniques and deep product knowledge.
- Provided personalized solutions to meet customer needs, driving loyalty and repeat business.
- Trained and onboarded new hires, enhancing team productivity and performance.
- Processed transactions and returns with 100% accuracy in line with company policies.
- Executed inventory management processes, ensuring stock accuracy and availability.
- Supervised staff scheduling, training, and performance evaluations to enhance team productivity.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Sales Associate
Dicks Sporting Goods
Pensacola, Florida
04.2022 - 10.2022
- Detected and monitored theft suspects following store guidelines.
- Reduced concerns using strong communication and conflict management skills combined with expert sales abilities.
- Balanced multiple tasks simultaneously while meeting deadlines.
- Obtained a professional relationship with reoccurring customers.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Trained new sales associates on product knowledge and customer service techniques.
Frontline Member Associate
Sam's Club
Pensacola, Florida
09.2021 - 12.2021
- Ringing up purchases over $2,000 at a time.
- Maintained familiarity with marketing campaigns and offerings and explained current promotions to customers to drive sales.
- Processed member transactions accurately using point-of-sale systems to enhance operational efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Retail Sales Third Key Holder
Cotton On
Pensacola, Florida
11.2018 - 05.2020
- Managing up to $5,000 in revenue, also depositing certain amounts of money.
- Supervised daily store operations to ensure exceptional customer service and sales performance.
- Trained and mentored new staff on product knowledge and sales techniques.
- Motivated higher sales through incentives, reward based programs and positive reinforcement of good sales practices.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Finishline
Pensacola, Florida
06.2019 - 03.2020
- Used POS system to process 50+ daily sales, returns, and gift card activations.
- Pack and tagged ship from store orders daily.
- Reviewed inventory to locate customer sizes in requested styles and retrieved sizing options to achieve perfect fit.
- Ordered desired styles and colors for customers' specific needs.
Customer Service Bagger
Hickam Air Force Base Commissary
Honolulu, Hawaii
03.2015 - 05.2017
- Completed all the needed tasks for the day within a timely manner.
- Maintained cleanliness and organization of bagging station to enhance workflow.
- Transported heavy items safely and independently, lifting up to 30 pounds.
- Delivered customer service to shoppers in order to provide product knowledge and help customers select the best products.
Education
Bachelors - Criminal Justice, Forensic Science
University of West Florida
Pensacola, Florida12.2023
Associates - Criminal Justice
Pensacola State College
Pensacola, Florida05.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Training and mentoring
- Cash handling
- Data entry
- Communicating with clients
Timeline
Sales Associate
Best Buy
10.2022 - 01.2026
Sales Associate
Dicks Sporting Goods
04.2022 - 10.2022
Frontline Member Associate
Sam's Club
09.2021 - 12.2021
Sales Associate
Finishline
06.2019 - 03.2020
Retail Sales Third Key Holder
Cotton On
11.2018 - 05.2020
Customer Service Bagger
Hickam Air Force Base Commissary
03.2015 - 05.2017
Bachelors - Criminal Justice, Forensic Science
University of West Florida
Associates - Criminal Justice
Pensacola State College
Education
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