Vivica Rivera-Diaz
New Britain,CT
Summary
Proven to enhance customer satisfaction and drive sales, my tenure for bartending showcased my ability to craft high-quality cocktails and foster a welcoming atmosphere. Leveraging strong multitasking and exceptional customer service skills, I significantly increased repeat patronage. Expert in responsible alcohol service and payment processing, I excel in fast-paced environments, ensuring both safety and profitability.
Overview
6
6
years of professional experience
Work History
Bartender
Vibez
01.2025 - Current
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
House of Goats
New Britain, CT
10.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Upheld strict regulations for safe alcohol service and food safety.
- Enhanced customer satisfaction by providing excellent food service in a timely manner.
Bartender
Fourth Quarter
11.2023 - 09.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bottle Girl
Bugatti Bar & Lounge
01.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Bartended as needed.
Bartender/Bottle Girl
Beso Lounge
East Hartford, CT
06.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Worked the floor some nights serving tables bottles.
Shot Girl
Lotus Lounge
West Haven, CT
10.2018 - 03.2019
- Walked the floor selling shots to patrons.
- Increased customer satisfaction by providing prompt and friendly service.
- Actively participated in staff training sessions to continually improve product knowledge and selling techniques.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Memory retention
- Alcohol awareness
- Outgoing personality
- Garnishing drinks
- Bar service preparation
- Wine and liquor expertise
- Courteous
- Marketing and sales experience
- Point of sale systems
- Bar equipment use
- Relationship building
- Food and beverage service
Websites
Languages
spanish
Timeline
Bartender
Vibez
01.2025 - Current
Bartender
House of Goats
10.2024 - Current
Bartender
Fourth Quarter
11.2023 - 09.2024
Bottle Girl
Bugatti Bar & Lounge
01.2022 - 02.2023
Bartender/Bottle Girl
Beso Lounge
06.2020 - 01.2022
Shot Girl
Lotus Lounge
10.2018 - 03.2019