Vivica Williams
Portland,OR
Summary
Critical Market Research Analyst gleaning deep insights to drive profits. Studies customer surveys and company transaction data to highlight new avenues towards increased revenues, quantifying return on lead generation methods and profitability of products and services.
Overview
3
3
years of professional experience
Work History
Sales Marketer
Southern Siding
Augusta, GA
02.2024 - 09.2024
- Improved business performance by adapting sales and marketing strategies to changing market trends and business targets.
- Enhanced brand recognition and company market share by building and deploying better sales and marketing strategies.
- Achieved higher customer satisfaction ratings by improving company products and service delivery.
Inbound Sales Representative
Rui
Remote, South Carolina
06.2023 - 09.2023
- Moved customers swiftly through sales process by scheduling appointments for presentations and personal meetings.
- Improved sales strategies based on data from client and market surveys.
- Managed productive calls by maintaining control and using scripts to overcome objections.
Customer Service Representative
Treering
Philadelphia, Remote
01.2023 - 06.2023
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Managed customer calls efficiently in fast-paced call center environment.
- Implemented innovative methods for streamlining the customer service process.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Bank of America
Atlanta, Georgia
06.2021 - 09.2021
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Protected customer and company information with strict use of established security procedures.
Help Desk Support Specialist
Greenshades Software
Remote, Indiana
- Maintained inventory of IT assets and helped maintain clean server room.
- Updated knowledge base articles to provide accurate information for users and fellow technicians.
- Created custom scripts to automate repetitive tasks and improve efficiency in daily operations.
Education
High School Diploma -
North Augusta High School
North Augusta, SC06.2021
Skills
- Search Engine Optimization
- Strategic planning
- Competitor Analysis
- Conflict resolution
- Time management
- Customer satisfaction
- Data analysis
- Customer relationship management
- Sales strategy development
- Market trend analysis
- Process optimization
- Team collaboration
- Attention to detail
- Log activities
- Data management
- Data entry software
Timeline
Sales Marketer
Southern Siding
02.2024 - 09.2024
Inbound Sales Representative
Rui
06.2023 - 09.2023
Customer Service Representative
Treering
01.2023 - 06.2023
Customer Service Representative
Bank of America
06.2021 - 09.2021
Help Desk Support Specialist
Greenshades Software
High School Diploma -
North Augusta High School