Vivien Johnson
Iron Mountain,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Human Resource Specialist
Northpointe Behavioral Healthcare
Kingsford, Michigan
06.2021 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Administrative Assistant
Northpointe Behavioral Healthcare
Kingsford, MI
06.2019 - 12.2020
- Managed office supplies inventory, ensuring availability of essential materials for staff efficiency.
- Coordinated scheduling for multi-disciplinary team meetings, enhancing communication and collaboration.
- Assisted in the preparation of reports and presentations for management review, enhancing data accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Records and Front Office Staff
Northpointe Behavioral Healthcare
Kingsford, MI
06.2019 - 09.2020
- Welcome patients and visitors to the clinic by greeting them in person or on the telephone. Direct and assist all customers of the practice, patient registration, scheduling (confirmations, cancellations, and rescheduling appointments), assist with sending and receiving medical records, maintain patient chart, order office supplies.
- Coordinated communication between patients, healthcare providers, and administrative staff to enhance service delivery.
- Collaborated with other departments to provide comprehensive guest services and deliver outstanding hospitality experiences.
- Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
Patient Flow Enhancer
Marshfield-Dickinson U.P. Sleep Disorders Clinic
Kingsford, MI
10.2017 - 01.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
undefined
Bay De Noc Community College
Iron Mountain, Michigan09.2003
High School Diploma - undefined
Norway-Vulcan Area Schools
Norway, Michigan05.1994
Skills
- Demonstrated proficiency in Microsoft Word to enhance document creation and formatting
- Oversaw implementation of advanced hospital-based systems to enhance operational efficiency
- Assisted in managing online communications through email and social media platforms Supported team members in utilizing internet resources effectively Contributed to the development of social media strategies to enhance engagement
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Developed and implemented HR policies and procedures to enhance organizational effectiveness
- Executed comprehensive pre-employment screening processes to ensure candidate suitability
- Facilitated employee relations initiatives to enhance workplace communication and collaboration
- Assisted in processing payroll for employees on a bi-weekly basis Supported the maintenance of accurate payroll records and documentation Helped resolve payroll discrepancies and inquiries from staff
Timeline
Human Resource Specialist
Northpointe Behavioral Healthcare
06.2021 - Current
Administrative Assistant
Northpointe Behavioral Healthcare
06.2019 - 12.2020
Medical Records and Front Office Staff
Northpointe Behavioral Healthcare
06.2019 - 09.2020
Patient Flow Enhancer
Marshfield-Dickinson U.P. Sleep Disorders Clinic
10.2017 - 01.2019
undefined
Bay De Noc Community College
High School Diploma - undefined
Norway-Vulcan Area Schools