Vivien Porter
Rockwall,Texas
Summary
Detail-oriented store manager with two years experience overseeing sales growth expectations, recruiting and managing employees, team relations, and day to day operations. Motivated to lead by example with engaging personality and flexible approach.
Overview
6
6
years of professional experience
Work History
Server
Culpepper Cattle Co
10.2023 - Current
- Arranged and prepared tables for customers to offer memorable, fine dining experience to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each Business Event Order.
Server
Fable & Fire
07.2023 - 10.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Trained new servers on restaurant policies and procedures.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Part-Time Receptionist
Rockwall Medical Masage
08.2018 - 06.2023
- Collaborated with internal staff for clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to appropriate therapists.
- Assisted with onboarding new clients and securing paperwork completion.
- Booked and confirmed appointments and updated client records.
Manager
Tropical Smoothie Cafe
01.2022 - 10.2022
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed supply stock to maintain levels of quality and on-hand inventory.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance with 90 day evaluations.
- Maintained professional, organized, and safe environment for employees and patrons.
Agent Team Member
State Farm
06.2021 - 11.2021
- Licensed in Property and Casualty Insurance.
- Analyzed risk factors to recommend appropriate coverage levels and wrote policies to accommodate.
- Advised customers about new products and assisted customers in determining best policy for their needs.
- De-escalated and resolved customer complaints with punctual, polite and professional service quickly and thoroughly.
Manager
Which Wich Superior Sandwiches
06.2018 - 03.2019
- Maximized performance by monitoring daily activities and mentoring team members on menu, daily operations and POS system updates.
- Cross-trained existing employees to maximize team agility and sales performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
Line Worker/Cashier Lead
Which Wich Superior Sandwiches
12.2017 - 06.2018
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Prepared and presented food in compliance with health and safety guidelines.
Education
High School Diploma -
Rockwall-Heath High School
Heath, TX06.2019
Culinary Arts - Culinary Arts
Rockwall High School
Rockwall, TX06.2018
Skills
- Performance Tracking and Evaluations
- Cross-Functional Team Management
- Employee Training
- Supply Inventory Management
- ServSafe Certified
- TABC Certified
Timeline
Server
Culpepper Cattle Co
10.2023 - Current
Server
Fable & Fire
07.2023 - 10.2023
Manager
Tropical Smoothie Cafe
01.2022 - 10.2022
Agent Team Member
State Farm
06.2021 - 11.2021
Part-Time Receptionist
Rockwall Medical Masage
08.2018 - 06.2023
Manager
Which Wich Superior Sandwiches
06.2018 - 03.2019
Line Worker/Cashier Lead
Which Wich Superior Sandwiches
12.2017 - 06.2018
High School Diploma -
Rockwall-Heath High School
Culinary Arts - Culinary Arts
Rockwall High School
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