Vivienne Rotte
Jacksonville,FL
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Server
Ocean Paradise Seafood
Jacksonville Beach , FL
07.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed over 50 customer calls per day
Customer Service Representative
Pizza Hut
Jacksonville , FL
07.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Veterinarian Technician
Baywood Animal Hospital
Jacksonville , FL
02.2020 - 03.2021
- Managed medical intervention and therapy for animals in collaboration with [Job title].
- Explained preventive care measures for flea and tick control and heartworms.
- Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
- Comforted clients when pets were sick or dying and provided listening ear.
Retail Sales Associate
Hallmark
Jacksonvillr , FL
01.2019 - 05.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
No Degree - Psychology
Florida State College At Jacksonville
Jacksonville, FL07.2024
High School Diploma -
Atlantic Coast High School
Jacksonville, FL06.2017
Skills
- Computer Proficiency
- Communication Skills
- Organizational Skills
- Critical Thinking and Problem Solving
- 45 WPM
- Creativity
Volunteer Work
Volunteer at Hope's Closet Thrift Store
Timeline
Server
Ocean Paradise Seafood
07.2021 - Current
Veterinarian Technician
Baywood Animal Hospital
02.2020 - 03.2021
Retail Sales Associate
Hallmark
01.2019 - 05.2020
Customer Service Representative
Pizza Hut
07.2018 - Current
No Degree - Psychology
Florida State College At Jacksonville
High School Diploma -
Atlantic Coast High School
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